AWS connect documentation change
Summary
Expanded porting request instructions with detailed requirements including instance ARN, phone number format, flow mapping, porting date/time, and carrier information
Security assessment
The changes improve procedural clarity for porting phone numbers but do not address security vulnerabilities or document security features.
Diff
diff --git a/connect/latest/adminguide/about-porting.md b/connect/latest/adminguide/about-porting.md index 2db189c24..faaa9d9ae 100644 --- a//connect/latest/adminguide/about-porting.md +++ b//connect/latest/adminguide/about-porting.md @@ -35 +35,23 @@ If you are porting multiple numbers from different carriers and countries, submi - 2. Under **Description** , include as much information as possible about your request, including phone number(s) to be ported, your current carrier, and the contact information for the person authorized to make changes to your current phone service. If you don't know all of these details, you can leave information out. + 2. Under **Description** , include the following: + + * Amazon Connect instance ARN. For instructions about how to find it, see [Find your Amazon Connect instance ID or ARN](./find-instance-arn.html). + +If you provide the ARN for a development instance instead of a production instance, you can self-move the phone numbers across instances only if the instances are in the same Region and same AWS account. For limitations and instructions, see [Move an Amazon Connect phone number across instances](./move-phone-number-across-instances.html). + + * Phone number. Use E.164 format for example: [+][country code][phone number including area code]. + +If you are porting more than one phone number, provide at least one of the phone numbers you are porting. + + * Exact name of the [flow](./connect-contact-flows.html) where the numbers must be [mapped](./associate-claimed-ported-phone-number-to-flow.html) after receiving porting approval. + + * Porting Date (yyyy-mm-dd). + +###### Important + +Porting requests for USA DID and toll-free numbers cannot be submitted with more than 30 days notification. + + * Porting time (hh:mm AM/PM Timezone - 12 hour clock) + + * Your current carrier + + * The contact information for the person authorized to make changes to your current phone service.