AWS sms-voice documentation change
Summary
Updated support case creation process for origination identity requests, removing message type details and restructuring form fields/options
Security assessment
Changes focus on procedural updates for submitting support requests rather than addressing security vulnerabilities or describing security features. Removed message type specifications (OTP/Promotional/Transactional) relate to compliance use cases rather than security controls.
Diff
diff --git a/sms-voice/latest/userguide/sender-id-awssupport-open.md b/sms-voice/latest/userguide/sender-id-awssupport-open.md index 8044cfc67..b494ccfae 100644 --- a//sms-voice/latest/userguide/sender-id-awssupport-open.md +++ b//sms-voice/latest/userguide/sender-id-awssupport-open.md @@ -26 +26 @@ To enable Amazon Pinpoint or Amazon SNS to use an origination identity you must - 2. In **Service quota increase** complete the following: + 2. On the **Create Case** page, complete the following: @@ -28 +28 @@ To enable Amazon Pinpoint or Amazon SNS to use an origination identity you must - * For **Service** , choose **AWS End User Messaging SMS (Pinpoint)**. + * Select **Account and Billing**. @@ -30 +30 @@ To enable Amazon Pinpoint or Amazon SNS to use an origination identity you must - * For **Provide a link to the site or app which will be sending SMS messages - optional** , provide information about the website, application, or service that will send SMS messages. + * For **Service** , choose **Service Quotas**. @@ -32 +32 @@ To enable Amazon Pinpoint or Amazon SNS to use an origination identity you must - * For **What type of messages do you plan to send - optional** , choose the type of message that you plan to send using your long code: + * For **Category** choose either **AWS End User Messaging SMS (Pinpoint)** or **AWS End User Messaging Voice (Pinpoint)** , depending on your request. @@ -34,13 +34 @@ To enable Amazon Pinpoint or Amazon SNS to use an origination identity you must - * **One Time Password** – Messages that provide passwords that your customers use to authenticate with your website or application. - - * **Promotional** – Noncritical messages that promote your business or service, such as special offers or announcements. - - * **Transactional** – Important informational messages that support customer transactions, such as order confirmations or account alerts. Transactional messages must not contain promotional or marketing content. - - * For **Which AWS Region will you be sending messages from - optional** , choose the AWS Region that you will be sending messages from. - - * For **Which countries do you plan to send messages to - optional** , enter the country or region that you want to purchase short codes in. - - * In the **How do your customers opt to receive messages from you - optional** , provide details about your opt-in process. - - * In the **Please provide the message template that you plan to use to send messages to your customers - optional** field, include the template that you will be using. + * For **Severity** , choose **General Limits**. @@ -84 +72 @@ The Region is required in the **Requests** section. Even if you provided this in - 6. Under **Contact options** , for **Preferred contact language** , choose the language that you prefer to use when communicating with the AWS Support team.. + 6. Choose **Next Step: Solve now or Contact us**. For **Preferred contact language** , choose whether you want to receive communications for this case in **English** or **Japanese**.