AWS marketplace medium security documentation change
Summary
Expanded documentation about AWS Marketplace review processes including submission methods, validation procedures, content guidelines, and partnership with PeerSpot. Added details about review types, verification steps, language support, and contact information.
Security assessment
Added phone verification requirement for voice reviews (verification code sent to user's phone) introduces a security control to validate reviewer identity. This implements a form of two-factor authentication for review submissions, directly addressing potential fake review concerns.
Diff
diff --git a/marketplace/latest/buyerguide/buyer-product-reviews.md b/marketplace/latest/buyerguide/buyer-product-reviews.md index 38cacc52e..b59e70f62 100644 --- a//marketplace/latest/buyerguide/buyer-product-reviews.md +++ b//marketplace/latest/buyerguide/buyer-product-reviews.md @@ -5 +5 @@ -GuidelinesRestrictionsTiming and expectations +What are AWS Marketplace reviews?Submitting a review from the product pageGuidelinesReview process and timingLanguage supportContact and support @@ -9 +9,130 @@ GuidelinesRestrictionsTiming and expectations -AWS Marketplace wants buyers to get the information they need to make smart buying choices. As an AWS customer, you can submit written reviews for items listed in AWS Marketplace. We encourage you to share your opinions, both favorable and unfavorable. +AWS Marketplace wants buyers to get the information they need to make smart buying choices. As an AWS customer, you can submit reviews for items listed in AWS Marketplace and view reviews from other customers to inform your purchasing decisions. + +When you purchase a product through AWS Marketplace, you'll receive an email 30 days after your purchase inviting you to share your experience. You can also submit a review at any time by choosing **Leave a review** on a product's detail page. + +All reviews go through a validation process to ensure they meet AWS Marketplace review criteria before being published. This helps maintain the quality and trustworthiness of the feedback displayed to other customers. + +###### Note + +Data and Professional Services products don't support product reviews. + +## What are AWS Marketplace reviews? + +AWS Marketplace displays customer reviews to help you make informed purchasing decisions based on feedback from other users who have experience with the products. Reviews include star ratings (1-5 stars) and detailed written feedback about product functionality, performance, and overall experience. + +### Types of reviews + +AWS Marketplace displays reviews from two sources: AWS Marketplace customers and external review sites. + +#### AWS Marketplace customer reviews + +AWS Marketplace customer reviews include star ratings and detailed product feedback from verified AWS customers who have purchased the product. These reviews are collected through our partnership with PeerSpot, a business-to-business review platform that specializes in enterprise software reviews. + +Key characteristics of AWS Marketplace customer reviews: + + * **Verified purchases** – Reviews are from customers who have actually purchased the product through AWS Marketplace + + * **Enhanced context** – Reviews include additional information such as the reviewer's job title, industry, and company size when available + + * **Validation process** – All reviews are verified to meet AWS Marketplace review criteria before publication + + * **Rating calculation** – The average of these customer star ratings determines the overall product rating displayed on the product page + + + + +#### External reviews + +External reviews from G2 and PeerSpot (business-to-business review platforms) are also displayed to provide additional perspectives. These reviews come from the broader software community and may include feedback from users who purchased the product through other channels. + +Key characteristics of external reviews: + + * **Separate validation** – These reviews follow the external platform's own validation processes and are not reviewed by AWS Marketplace + + * **Separate ratings** – Star ratings from external reviews are shown separately and are not included in the AWS customer rating average + + * **Additional insights** – These reviews can provide broader market perspective and comparison with alternative solutions + + + + +Both types of reviews are clearly labeled so you can distinguish between verified AWS Marketplace customer feedback and external community reviews when making your purchasing decisions. + +## Submitting a review from the product page + +To submit a review directly from a product's detail page, you can write a review immediately, record a voice review, or schedule a call with a PeerSpot analyst: + +###### To submit a review from the product page + + 1. Navigate to the product detail page for the product you want to review. + + 2. In the **Customer reviews** section, choose **Leave a review**. + +You'll be redirected to PeerSpot's AWS-branded review interface. + + 3. On the PeerSpot review page, choose your preferred review method: + + * **Write a review** – Complete a written review form immediately + + * **Schedule a call** – Arrange a phone interview with a PeerSpot analyst + + * **Record a voice review** – Leave a review through a conversation with PeerSpot's AI voice agent. + + 4. Complete the process based on your selected method: + + * **To write a review** + + 1. Select your star rating (1-5 stars) for the product. + + 2. In the **What do you like best about [Product Name]?** field, describe the positive aspects of your experience. + + 3. In the **What do you dislike about [Product Name]?** field, describe any challenges or limitations you encountered. + + 4. In the **What problems is [Product Name] solving and how is that benefiting you?** field, explain your use case and the value the product provides. + + 5. (Optional) Provide additional context about your role, industry, or company size to help other buyers understand your perspective. + + 6. Choose **Submit Review** to submit your feedback. + + 7. You'll see a confirmation message indicating that your review is being verified by PeerSpot and will be published within 3 business days. + + * **To schedule a call** + + 1. Enter your first name, last name, and email address. Phone number is optional. + + 2. (Optional) Enter your company name and job title. + + 3. Select your preferred time zone from the dropdown menu. + + 4. Choose an available time slot from the calendar display. + + 5. Choose **Schedule Call** to confirm your appointment. + + 6. Check your email for a calendar invitation with the call details and web conferencing information. + + * **To record a voice review** + + 1. Enter your email address. + + 2. Choose **Start Recording** to begin the voice review process. + + 3. Wait for the interview preparation screen to load. + + 4. Record your review when prompted. The system displays a timer showing the recording duration. + + 5. Wait while the system saves your interview recording. + + 6. Complete the confirmation form with your details. + + 7. Choose **Continue** to proceed to phone verification. + + 8. Enter the verification code sent to your phone number and choose **Verify**. + + 9. Provide feedback about the interview process by selecting your experience rating. + + 10. Review the confirmation message indicating your review submission is complete. + + + + +After submitting a review, you can contact PeerSpot directly at [[email protected]](mailto:[email protected]) if you have questions about your submission. For scheduled calls, the PeerSpot analyst will guide you through a structured interview about your product experience and create a comprehensive review on your behalf. @@ -13 +142 @@ AWS Marketplace wants buyers to get the information they need to make smart buyi -Data products don't support product reviews. +If you need to reschedule or cancel a scheduled appointment, use the contact information provided in your confirmation email or calendar invitation. @@ -17 +146,3 @@ Data products don't support product reviews. -Anyone with an AWS Marketplace subscription to a product can create a review for it. Use the following guidelines for writing product reviews: +Anyone with an AWS Marketplace subscription to a product can create a review for it. When you submit a review, you'll be directed to PeerSpot's review interface, which provides an AWS-branded experience for collecting your feedback. + +Use the following guidelines for writing product reviews: @@ -21 +152 @@ Anyone with an AWS Marketplace subscription to a product can create a review for - * _Be specific_ – Focus on specific features of the product and your experience with it. For video reviews, write a brief introduction. + * _Be specific_ – Focus on specific features of the product and your experience with it. Include details about your use case, implementation experience, and how the product performed in your environment. @@ -23 +154 @@ Anyone with an AWS Marketplace subscription to a product can create a review for - * _Be concise_ – Written reviews must be at least 20 words and are limited to 5,000 words. The ideal length is 75–500 words. + * _Be concise_ – Written reviews should provide sufficient detail to be helpful while remaining focused and readable. @@ -25 +156 @@ Anyone with an AWS Marketplace subscription to a product can create a review for - * _Be sincere_ – Your honest opinion about the product, positive or negative, is appreciated. Helpful information can inform our customers’ buying decisions. + * _Be sincere_ – Your honest opinion about the product, positive or negative, is appreciated. Helpful information can inform our customers' buying decisions. @@ -28,0 +160,2 @@ Anyone with an AWS Marketplace subscription to a product can create a review for + * _Provide context_ – When possible, include information about your job role, industry, and company size to help other buyers understand how your experience might relate to their situation. + @@ -32 +165 @@ Anyone with an AWS Marketplace subscription to a product can create a review for -## Restrictions +Reviews are collected through multiple methods including written submissions, interviews with PeerSpot analysts, and outreach at AWS events. Regardless of how you provide your feedback, the same quality guidelines apply. @@ -34 +167 @@ Anyone with an AWS Marketplace subscription to a product can create a review for -AWS reserves the right to remove reviews that include any of the following content. +### Restrictions @@ -36 +169,3 @@ AWS reserves the right to remove reviews that include any of the following conte - * Objectional material, including: +Reviews are moderated by PeerSpot before being published on AWS Marketplace. Reviews that include any of the following content will not be approved for publication. + + * Objectionable material, including: @@ -64,4 +198,0 @@ AWS reserves the right to remove reviews that include any of the following conte - * Comments on other reviews visible on the page, because page visibility is subject to change without notice - - * Foreign language content, unless there is a clear connection to the product - @@ -78,0 +210,2 @@ AWS reserves the right to remove reviews that include any of the following conte +Critical reviews that identify product defects may be shared with AWS for further review and potential follow-up with sellers to address reported issues. + @@ -81 +214,34 @@ For questions about customer reviews, [contact us](https://aws.amazon.com/market -## Timing and expectations +## Review process and timing + +Review collection and publication for AWS Marketplace is managed through our partnership with PeerSpot, a business-to-business review platform specializing in enterprise software. + +### Verification and approval process + +All reviews go through PeerSpot's verification and moderation process before being published. Reviews are evaluated against content guidelines to ensure they meet quality standards. Only approved reviews are sent to AWS for publication on AWS Marketplace. PeerSpot is committed to processing reviews within 2 business days of submission. Approved reviews are ingested into AWS Marketplace at least once per week. + +## Language support + +Currently, the review submission experience is available in English only. When you choose **Leave a review** on any product page, you'll be directed to PeerSpot's English-language review interface. + +If you submit a review in a language other than English, PeerSpot will automatically detect the language and create both the original review and an English translation for display on the product page. + +###### Note + +Enhanced language support for the review interface is planned for Q4 2025. + +## Contact and support +