AWS connect documentation change
Summary
Added clarification about shift profile configuration steps and default activity requirements. Updated image description and interface references.
Security assessment
Changes focus on UI clarification and operational configuration details (timezone handling, activity selection). No security mechanisms, vulnerabilities, or access controls mentioned.
Diff
diff --git a/connect/latest/adminguide/scheduling-create-shift-profiles.md b/connect/latest/adminguide/scheduling-create-shift-profiles.md index a67b4dbc1..a692ae26d 100644 --- a//connect/latest/adminguide/scheduling-create-shift-profiles.md +++ b//connect/latest/adminguide/scheduling-create-shift-profiles.md @@ -17 +17 @@ For more information, see [Assign permissions](./required-optimization-permissio - 4. Choose a time-zone for this shift profile. This time-zone configuration will automatically adjust agent shifts for daylight saving changes. For example, an 8AM - 5PM (8:00 - 17:00) shift profile for US/Pacific time-zone will automatically switch from 8AM - 5PM (8:00 - 17:00) Pacific Standard Time to 8AM - 5PM (8:00 - 17:00) Pacific Daylight Savings Time. + 4. On the **Add shift profile** page, choose a time-zone for this shift profile. This time-zone configuration will automatically adjust agent shifts for daylight saving changes. For example, an 8AM - 5PM (8:00 - 17:00) shift profile for US/Pacific time-zone will automatically switch from 8AM - 5PM (8:00 - 17:00) Pacific Standard Time to 8AM - 5PM (8:00 - 17:00) Pacific Daylight Savings Time. @@ -27 +27 @@ For more information, see [Assign permissions](./required-optimization-permissio -The following image shows the **Schedule Window** section of the **Add shift profile** page. +The following image shows the **Schedule Window** section of the **Add shift profile** page. It shows examples of Flex, Working (with a shift length of 8 hours and 30 minutes), and the Default activity. @@ -29 +29 @@ The following image shows the **Schedule Window** section of the **Add shift pro - + @@ -34,0 +35,2 @@ The following image shows the **Schedule Window** section of the **Add shift pro + * **Default activity** : Specify the default activity for each day. Only activities set up as work activities can be selected as default activities. For more information about work activities, see [Create shift activities](./scheduling-create-shift-activities.html). +