AWS connect documentation change
Summary
Restructured activity configuration documentation with added details about schedule colors, activity types (productive/non-productive/time off), work activity restrictions, and time-off balance deduction logic. Reorganized sections for clarity and added implementation notes.
Security assessment
The changes focus on improving documentation clarity for scheduling features and activity configuration options. While there are permissions-related settings (like 'Staff Requestable'), these are part of normal feature configuration rather than addressing security vulnerabilities. No security patches, vulnerability disclosures, or access control changes are mentioned.
Diff
diff --git a/connect/latest/adminguide/scheduling-create-shift-activities.md b/connect/latest/adminguide/scheduling-create-shift-activities.md index e1658d18b..00a11a221 100644 --- a//connect/latest/adminguide/scheduling-create-shift-activities.md +++ b//connect/latest/adminguide/scheduling-create-shift-activities.md @@ -30 +30 @@ For more information, see [Assign permissions](./required-optimization-permissio - 4. Complete the following boxes on the page. + 4. Complete the following details on the page. @@ -36 +36 @@ For more information, see [Assign permissions](./required-optimization-permissio - * **Sub-type** + * **Schedule color** : Choose the color you want this activity to appear in supervisor and agent view of schedules. By default Light blue is the first option. Click inside the box to see other options. @@ -38 +38 @@ For more information, see [Assign permissions](./required-optimization-permissio - * **If non-productive: Break or meal** : Set this subtype for breaks, lunches or meal activities. This option is available only for Non-Productive activity types. This setting allows automated break or meal time adjustments when time offs or overtimes are added or removed from staff shifts, to comply with the break rules configured in the Staffing Group and Shift Profiles. +The color you choose appears in both the draft and published versions of the schedule. @@ -40 +40 @@ For more information, see [Assign permissions](./required-optimization-permissio - * **Time off: Staff Requestable** : Set to **Yes** to allow agents to see and pick the respective time off activity during time off creation. Set to **No** for time off activities that can be requested only by supervisors on behalf of an agent. + * **Type** : Select if this activity is of type Productive, Non-productive, or Time off @@ -42 +42 @@ For more information, see [Assign permissions](./required-optimization-permissio - * **Hours and minutes** : Default duration + * **Productive** : Use this type for activities that represent time spent by agents doing productive work such as handling contacts in Amazon Connect, or working on tasks in another system. @@ -44 +44 @@ For more information, see [Assign permissions](./required-optimization-permissio - * **Paid** : Yes/No + * **Non-productive** : Use this type for activities that represent time spent by agents on activities such as meetings, training, 1:1s, etc. @@ -46 +46 @@ For more information, see [Assign permissions](./required-optimization-permissio - * **Schedule color** : Choose the color you want this activity to appear in supervisor and agent view of schedules. By default Light blue is the first option. Click inside the box to see other options. + * **Time off** : Use this for activities that agents and supervisors use for creating time-off requests such as PTO, sick leave, leave of absence, etc. @@ -48 +48 @@ For more information, see [Assign permissions](./required-optimization-permissio -The color you choose appears in both the draft and published versions of the schedule. + * **Sub-type** @@ -50 +50 @@ The color you choose appears in both the draft and published versions of the sch - * **Deduct from time off balance** : Select **Yes** if this activity should be deducted from the agent's time-off balance. Otherwise choose **No**. + * **If non-productive: Break or meal** : Set this subtype for breaks, lunches or meal activities. This option is available only for Non-Productive activity types. This setting allows automated break or meal time adjustments when time offs or overtimes are added or removed from staff shifts, to comply with the break rules configured in the Staffing Group and Shift Profiles. @@ -52 +52 @@ The color you choose appears in both the draft and published versions of the sch -For example, an agent requests an all day time-off on July 31. They have an 8 hour shift on that day and have this activity in their shift for 30 minutes. + * **Time off: Staff Requestable** : Set to **Yes** to allow agents to see and pick the respective time off activity during time off creation. Set to **No** for time off activities that can be requested only by supervisors on behalf of an agent. @@ -54 +54 @@ For example, an agent requests an all day time-off on July 31. They have an 8 ho - * If this field is set to **Yes** , the 8 hours will be deducted from agent's time-off balance. + * **Work activity** : This option is available only for productive activities. Select **Yes** if this activity represents agents scheduled for this activity are working towards forecasted demand in Amazon Connect. @@ -56 +56,7 @@ For example, an agent requests an all day time-off on July 31. They have an 8 ho - * If it's set as **No** , then 7 hours and 30 minutes will be deducted from agent's time-off balance. +###### Note + + * Existing activities cannot be changed to a work activity. + + * An activity saved as work activity cannot be changed back to non-work activity. + + * When editing agent schedules, you can replace a work activity with another work activity for the entire shift. @@ -61,0 +68,4 @@ For example, an agent requests an all day time-off on July 31. They have an 8 ho + * **Keep activity with shift** : Choose this option to move the activity together with the shift. + + * **Remove from shift** : Choose this option to remove the activity from the shift. + @@ -64 +74 @@ For example, an agent requests an all day time-off on July 31. They have an 8 ho -For for the system-created activity **Work** , the default configuration is **Keep activity with shift**. +For work activities, the default configuration is **Keep activity with shift**. @@ -66 +76 @@ For for the system-created activity **Work** , the default configuration is **Ke - * **Keep activity with shift** : Choose this option to move the activity together with the shift. + * **Paid** : Yes/No @@ -68 +78,9 @@ For for the system-created activity **Work** , the default configuration is **Ke - * **Remove from shift** : Choose this option to remove the activity from the shift. + * **Deduct from time-off balance** : Select **Yes** if this activity should be deducted from the agent's time-off balance. Otherwise choose **No**. + +For example, an agent requests an all day time-off on July 31. They have an 8 hour shift on that day and have this activity in their shift for 30 minutes. + + * If this field is set to **Yes** , the 8 hours will be deducted from agent's time-off balance. + + * If it's set as **No** , then 7 hours and 30 minutes will be deducted from agent's time-off balance. + + * **Default duration** : Select default duration for this activity. Not applicable for work activities.