AWS connect documentation change
Summary
Added multiple chat metrics fields and improved field descriptions
Security assessment
Changes involve adding new monitoring metrics (e.g., chat response times, message counts) and clarifying data definitions. While useful for operational monitoring, no explicit security features or vulnerabilities are addressed.
Diff
diff --git a/connect/latest/adminguide/data-lake-botdata.md b/connect/latest/adminguide/data-lake-botdata.md index de0ad69be..e50833175 100644 --- a//connect/latest/adminguide/data-lake-botdata.md +++ b//connect/latest/adminguide/data-lake-botdata.md @@ -86,4 +86,4 @@ invoking_resource_type | String | Can be flow or module. -flow_resource_id | String | Flow identifier. -module_resource_id | String | Module identifier. -invoking_resource_start_timestamp | Timestamp | Time at which flow started. -parent_flow_resource_id | String | Flow identifier from which the module was invoked from. This field will only be populated for modules. +flow_resource_id | String | The flow identifier. +module_resource_id | String | The module identifier. +invoking_resource_start_timestamp | Timestamp | The time when the flow started. +parent_flow_resource_id | String | The flow identifier where the module was invoked. This field is only be populated for modules. @@ -91,3 +91,3 @@ contact_id | String | The identifier of the contact. -action_id | String | Identifier for action that was executed. An Action is a single step of a flow's run. -invoking_resource_published_timestamp | Timestamp | "Creation" or "revision" date of the flow itself. -flow_type | String | Amazon Connect includes a set of nine flow types. For more information, see [Choose a flow type](./create-contact-flow.html#contact-flow-types). +action_id | String | The identifier for action that was executed. An Action is a single step of a flow's run. +invoking_resource_published_timestamp | Timestamp | The "creation" or "revision" date of the flow itself. +flow_type | String | The type of flow. Amazon Connect includes a set of nine flow types. For more information, see [Choose a flow type](./create-contact-flow.html#contact-flow-types). @@ -95,3 +95,3 @@ channel | String | The method used to contact your contact center: VOICE, CHAT, -sub_type | String | This subtype for the contact. For example, connect:Guide or connect:SMS. -initiation_method | String | Indicates how the contact was initiated. -flow_language_version | String | Flow language version. +sub_type | String | The subtype for the contact. For example, connect:Guide or connect:SMS. +initiation_method | String | How the contact was initiated. +flow_language_version | String | The flow language version. @@ -102 +102 @@ bot_version | String | The version of the bot that the session was held with. -bot_locale | String | Language configuration of the bot. +bot_locale | String | The language configuration of the bot. @@ -108 +108,27 @@ bot_intent_outcome | String | The end state of the intent. Value of Success, Fai -data_lake_last_processed_timestamp | Timestamp | Timestamp, which shows the last time the data lake processed the record. This can include transformation and backfill. This field cannot be used to determine reliably data freshness. +data_lake_last_processed_timestamp | Timestamp | The Timestamp, which shows the last time the data lake processed the record. This can include transformation and backfill. This field cannot be used to determine reliably data freshness. +chat_contact_metrics_total_messages | bigint | The number of chat messages on the contact +chat_contact_metrics_conversation_close_time_ms | bigint | The time it took for a contact to end after the last customer message +chat_contact_metrics_conversation_turn_count | bigint | The number of conversation turns in a chat contact +chat_contact_metrics_agent_first_response_timestamp | Timestamp | The agent first response timestamp for a chat contact. +chat_contact_metrics_agent_first_response_time_ms | bigint | The time for an agent to respond after obtaining a chat contact. +chat_contact_metrics_total_bot_messages | bigint | The total number of bot and automated messages on a chat contact. +chat_contact_metrics_total_bot_message_length_in_chars | bigint | The total number of characters from bot and automated messages on a chat contact. +chat_contact_metrics_multi_party | Boolean | A flag indicating whether multiparty chat or supervisor barge were enabled on this contact +chat_agent_metrics_participant_id | string | The Agent's participant id. +chat_agent_metrics_participant_type | string | The Agent's participant type. +chat_agent_metrics_conversation_abandon | Boolean | A flag indicating whether the chat conversation was abandoned by an Agent. +chat_agent_metrics_messages_sent | bigint | The number of chat messages sent by Agent. +chat_agent_metrics_num_responses | bigint | The number of responses sent by Agent to Customer. +chat_agent_metrics_message_length_in_chars | bigint | The number of chat characters sent by Agent. +chat_agent_metrics_total_response_time_ms | bigint | The total chat response time by Agent. +chat_agent_metrics_max_response_time_ms | bigint | The maximum chat response time by Agent. +chat_agent_metrics_last_message_timestamp | Timestamp | The Timestamp of last chat message by Agent. +chat_customer_metrics_participant_id | string | The Customer's participant id. +chat_customer_metrics_participant_type | string | The Customer's participant type. +chat_customer_metrics_conversation_abandon | Boolean | A flag indicating whether the chat conversation was abandoned by an Customer +chat_customer_metrics_messages_sent | bigint | The Number of chat messages sent by Customer. +chat_customer_metrics_num_responses | bigint | The number of responses sent by Customer. +chat_customer_metrics_message_length_in_chars | bigint | The number of chat characters sent by Customer. +chat_customer_metrics_total_response_time_ms | bigint | The total chat response time by Customer. +chat_customer_metrics_max_response_time_ms | bigint | The maximum chat response time by Customer. +chat_customer_metrics_last_message_timestamp | Timestamp | The Timestamp of last chat message by Customer.