AWS connect medium security documentation change
Summary
Added note requiring 'relatedItemData.includeContent' to be true for SLA Breach rules
Security assessment
Explicitly states a configuration requirement (relatedItemData.includeContent=true) for proper functioning of SLA Breach rules. Incorrect configuration could lead to undetected service level agreement violations, impacting operational security and compliance.
Diff
diff --git a/connect/latest/adminguide/cases-rules-integration-onboarding.md b/connect/latest/adminguide/cases-rules-integration-onboarding.md index bdf408dfa..ced0a23a4 100644 --- a//connect/latest/adminguide/cases-rules-integration-onboarding.md +++ b//connect/latest/adminguide/cases-rules-integration-onboarding.md @@ -19 +19,5 @@ Complete this one-time procedure so your users can set up rules that run when a - 2. Run the `put-case-event-configuration` CLI command to include all case fields information in the event. Make sure to include all of the fields that you need for the Rules engine to work: + 2. Run the `put-case-event-configuration` CLI command to include all case fields information in the event. Make sure to include all of the fields that you need for the Rules engine to work. + +###### Note + +To ensure that Cases SLA Breach rules work properly, you must set `relatedItemData.includeContent` to `true`, as shown in the following example.