AWS connect high security documentation change
Summary
Added explanation that unredacted PII in contact data triggers Amazon Bedrock's safety checks, causing summary generation errors
Security assessment
The change explicitly documents how unredacted PII triggers security protections in Amazon Bedrock, preventing data leaks. This addresses security implications of sensitive data exposure during AI processing.
Diff
diff --git a/connect/latest/adminguide/view-generative-ai-contact-summaries.md b/connect/latest/adminguide/view-generative-ai-contact-summaries.md index e495d3737..2712c9a8d 100644 --- a//connect/latest/adminguide/view-generative-ai-contact-summaries.md +++ b//connect/latest/adminguide/view-generative-ai-contact-summaries.md @@ -166 +166 @@ This error is returned if the enabled summary is incompatible with other Contact -The generated summary cannot be provided because it failed to satisfy system safety guidelines. +This error can occur in Amazon Connect for Concurrent post-contact summary jobs. Amazon Connect passes contact data to Amazon Bedrock for summary generation. If the contact data contains unredacted Personally Identifiable Information (PII), Amazon Bedrock's safety guidelines are triggered. As a result, Amazon Bedrock refuses to generate the summary to protect sensitive information, leading to the error in Amazon Connect.