AWS sms-voice documentation change
Summary
Updated process for requesting SMS/voice spending quota increases: replaced Support case submission with AWS Service Quotas console workflow, simplified steps, and removed detailed message/country-specific requirements.
Security assessment
The changes streamline operational procedures for quota management but do not address security vulnerabilities or introduce security features. While spending thresholds help prevent financial abuse, the update focuses on process efficiency rather than mitigating security risks.
Diff
diff --git a/sms-voice/latest/userguide/awssupport-spend-threshold.md b/sms-voice/latest/userguide/awssupport-spend-threshold.md index 3bd5e7c31..bf9cbc842 100644 --- a//sms-voice/latest/userguide/awssupport-spend-threshold.md +++ b//sms-voice/latest/userguide/awssupport-spend-threshold.md @@ -21 +21 @@ You can request an increase to the SMS, MMS, or voice spending quota for your ac -You can request an increase to your maximum monthly spending quota by opening a quota increase case in the AWS Support Center. Changing your SMS spending threshold also applies to your MMS spending threshold. +You can request an increase to your maximum monthly spending quota by using the **AWS Service Quotas.** @@ -23 +23 @@ You can request an increase to your maximum monthly spending quota by opening a -###### Note +###### To request a spending limit increase @@ -25 +25 @@ You can request an increase to your maximum monthly spending quota by opening a -Some of the fields on the request form are marked as "optional." However, Support requires all of the information that's mentioned in the following steps in order to process your request. If you don't provide all of the required information, you might experience delays in processing your request. + 1. Sign in to the AWS Management Console and open the **Service Quotas** console at [https://console.aws.amazon.com/servicequotas/home](https://console.aws.amazon.com/https://console.aws.amazon.com/servicequotas/home). @@ -27 +27 @@ Some of the fields on the request form are marked as "optional." However, Suppor -###### To request a spending quota increase + 2. In the Navigation pane, choose **AWS Services**. @@ -29 +29 @@ Some of the fields on the request form are marked as "optional." However, Suppor - 1. Create an AWS Support case at [https://support.console.aws.amazon.com/support/home#/case/create?issueType=service-limit-increase](https://console.aws.amazon.com/support/home#/case/create?issueType=service-limit-increase). + 3. Choose **AWS End User Messaging** from the list, or search for **AWS End User Messaging** in the search box. @@ -31 +31 @@ Some of the fields on the request form are marked as "optional." However, Suppor - 2. * For **Service** , choose **AWS End User Messaging SMS (Pinpoint)**. + 4. Choose the applicable spending quota @@ -33 +33 @@ Some of the fields on the request form are marked as "optional." However, Suppor - * (Optional) For **Provide a link to the site or app which will be sending SMS messages** , provide information about the website, application, or service that will send SMS messages. + * **TextMessageMonthlySpend** @@ -35 +35 @@ Some of the fields on the request form are marked as "optional." However, Suppor - * (Optional) For **What type of messages do you plan to send** , choose the type of message that you plan to send: + * **VoiceMessageMonthlySpend** @@ -37 +37 @@ Some of the fields on the request form are marked as "optional." However, Suppor - * **One Time Password** – Messages that provide passwords that your customers use to authenticate with your website or application. + * **MediaMessageMonthlySpend** @@ -39 +39 @@ Some of the fields on the request form are marked as "optional." However, Suppor - * **Promotional** – Noncritical messages that promote your business or service, such as special offers or announcements. +and then choose **Request increase at account level**. @@ -41 +41 @@ Some of the fields on the request form are marked as "optional." However, Suppor - * **Transactional** – Important informational messages that support customer transactions, such as order confirmations or account alerts. Transactional messages must not contain promotional or marketing content. + 5. For increased quota value, enter the new value. The new value must be greater than the current value. @@ -43 +43 @@ Some of the fields on the request form are marked as "optional." However, Suppor - * (Optional) For **Which AWS Region will you be sending messages from** , choose the region that you will be sending messages from. + 6. Choose **Request**. @@ -45,49 +45 @@ Some of the fields on the request form are marked as "optional." However, Suppor - * (Optional) For **Which countries do you plan to send messages to** , enter the country or region that you want to increase your spending limit in. - - * (Optional) For **How do your customers opt to receive messages from you** , provide details about your opt-in process. - - * (Optional) For **Please provide the message template that you plan to use to send messages to your customers** field, include the template that you will be using. - - 3. Under **Requests** , complete the following sections: - - * For the **Region** , choose the Region from which you will be sending messages. - -###### Note - -The Region is required in the **Requests** section. Even if you provided this information in the **Case details** section you must also include it here. - - * For **Resource Type** , choose **General Limits**. - - * For **Quota** , choose **Account Spend Threshold Increase**. - - 4. For **New quota value** , enter the maximum amount (in USD) that you can spend on SMS each calendar month. - - 5. Under **Case description** , for **Use case description** , provide the following details: - - * The website or app of the company or service that's sending SMS messages. - - * The service that's provided by your website or app, and how your SMS messages contribute to that service. - - * How users opt in to receive your SMS messages on your website, app, or other location. - -If your requested spending quota (the value you specified for **New quota value**) exceeds $10,000 (USD), provide the following additional details for each country that you're messaging: - - * Whether you're using a sender ID, short code, or both. If you're using a sender ID, provide: - - * The sender ID. - - * Whether the sender ID is registered with wireless carriers in the country. - - * The maximum expected transactions-per-second (TPS) for your messaging. - - * The average message size. - - * The template for the messages that you send to the country. - - * (Optional) Character encoding needs, if any. - - 6. (Optional) If you want to submit any further requests, choose **Add another request**. If you include multiple requests, provide the required information for each. For the required information, see the other sections within [Requesting support for SMS, MMS, and voice messaging through Support](./awssupport.html). - - 7. Under **Contact options** , for **Preferred contact language** , choose whether you want to receive communications for this case in **English** or **Japanese**. - - 8. When you finish, choose **Submit**. + 7. To view any pending or recently resolved requests in the console, navigate to the **Request history** tab from the service's details page or choose **Dashboard** from the navigation pane. For pending requests, choose the status of the request to open the request receipt. The initial status of a request is **Pending**. After the status changes to **Quota requested** , the Support case number is shown. Choose the case number to open the ticket for your request.