AWS connect documentation change
Summary
Revised descriptions of how Customer Content is used for machine learning models across services, emphasizing monitoring and evaluation rather than training.
Security assessment
Clarifies data usage policies for compliance and transparency, but no evidence of addressing a security vulnerability. Enhances documentation about data handling practices, which relates to privacy and security commitments.
Diff
diff --git a/connect/latest/adminguide/data-opt-out.md b/connect/latest/adminguide/data-opt-out.md index 8b28e6ee9..78be7d63f 100644 --- a//connect/latest/adminguide/data-opt-out.md +++ b//connect/latest/adminguide/data-opt-out.md @@ -7 +7 @@ -When the following Amazon Connect services are enabled, we may use your customer content that you provide to continuously improve your experience: +When the following Amazon Connect services are enabled, we may use your Customer Content that you provide to continuously improve your experience, including: @@ -9 +9 @@ When the following Amazon Connect services are enabled, we may use your customer - * **Amazon Connect Customer Profiles** : Your customer's content is used to train the machine learning model. + * **Amazon Connect Contact Lens** : Your Customer Content is used to monitor and evaluate performance of the Analytics and Agent Evaluation machine learning models. @@ -11 +11 @@ When the following Amazon Connect services are enabled, we may use your customer - * **Amazon Connect forecasting, capacity planning, and scheduling** : Your customer's content is used to maintain and improve forecasting models that are powered by machine learning. + * **Amazon Connect Customer Profiles** : Your Customer Content is used to monitor performance of the machine learning models. @@ -13 +13 @@ When the following Amazon Connect services are enabled, we may use your customer - * **Outbound campaigns with answering machine enabled** : Your customer's content is used to maintain and improve the answering machine detection models that are powered by machine learning. + * **Amazon Connect forecasting, capacity planning, and scheduling** : Your Customer Content is used to monitor performance of the forecasting machine learning models. @@ -15 +15 @@ When the following Amazon Connect services are enabled, we may use your customer - * **Amazon Q in Connect** : Voice and messaging interactions and your knowledge content are used to train machine learning models. + * **Outbound campaigns with answering machine enabled** : Your Customer Content is used to monitor performance of the answering machine detection machine learning models. @@ -16,0 +17 @@ When the following Amazon Connect services are enabled, we may use your customer + * **Amazon Q in Connect** : Your Customer Content is used to monitor performance, improve, and evaluate the machine learning models. @@ -20 +21,2 @@ When the following Amazon Connect services are enabled, we may use your customer -Only Amazon employees will have access to the data. Your trust, privacy, and the security of your content are our highest priority, and ensure that our use complies with our commitments to you. For more information, see [Data Privacy FAQ](https://aws.amazon.com/compliance/data-privacy-faq/). + +Only Amazon employees will have access to the data. Your trust, privacy, and the security of your Customer Content are our highest priority and ensure that our use complies with our commitments to you. For more information, see [Data Privacy FAQ](https://aws.amazon.com/compliance/data-privacy-faq/).