AWS connect documentation change
Summary
Added detailed login requirements and permissions for accessing queue metrics
Security assessment
Explicitly documents required security profile permissions (Real-time metrics access), improving awareness of access controls but not addressing a specific vulnerability.
Diff
diff --git a/connect/latest/adminguide/view-contacts-in-queue.md b/connect/latest/adminguide/view-contacts-in-queue.md index b4ed93d00..fa148faf7 100644 --- a//connect/latest/adminguide/view-contacts-in-queue.md +++ b//connect/latest/adminguide/view-contacts-in-queue.md @@ -7 +7 @@ -###### To see the number of customers waiting in queue +###### To view the number of contacts waiting in a queue for an agent @@ -9 +9 @@ - 1. Go to **Analytics and optimization** , **Real-time metrics** , **Queues**. + 1. Log in to the Amazon Connect admin website at https://`instance name`.my.connect.aws/. Use an **Admin** account, or an account assigned to a security profile that has **Real-time metrics** \- **Access metrics** permissions. @@ -11 +11 @@ - 2. On the **Real-time metrics** page, **Queues** table, view the data in the **In queue** column. + 2. In Amazon Connect, on the left navigation menu, choose **Analytics and optimization** , **Real-time metrics** , **Queues**. @@ -13 +13 @@ -**In queue** shows the count of all customers who are in waiting a queue for an agent, including the callback customers. + 3. In the **Queues** table, check the **In queue** column. @@ -15 +15,3 @@ - +The **In queue** value shows the total number of customers who are waiting for an agent, including those who have requested a callback. + +