AWS connect documentation change

Service: connect · 2025-06-13 · Documentation low

File: connect/latest/adminguide/tutorial1-create-helpdesk.md

Summary

Updated flowchart image captions to be more specific about queue routing and chat widget interactions

Security assessment

Visual documentation improvements for flow design clarity. No security context or feature changes detected.

Diff

diff --git a/connect/latest/adminguide/tutorial1-create-helpdesk.md b/connect/latest/adminguide/tutorial1-create-helpdesk.md
index e69f3831e..7bda0d795 100644
--- a//connect/latest/adminguide/tutorial1-create-helpdesk.md
+++ b//connect/latest/adminguide/tutorial1-create-helpdesk.md
@@ -337 +337 @@ The following image shows the Amazon Lex tab. Choose the name of your Amazon Lex
-![Flowchart showing IT help desk process with customer input, password reset, and working queue steps.](/images/connect/latest/adminguide/images/tutorial1-set-working-queue1b.png)
+![Flow designer with Play prompt connected to PasswordReset queue.](/images/connect/latest/adminguide/images/tutorial1-set-working-queue1b.png)
@@ -341 +341 @@ The following image shows the Amazon Lex tab. Choose the name of your Amazon Lex
-![Set working queue dialog with options to select queue manually or dynamically.](/images/connect/latest/adminguide/images/tutorial1-set-working-queue2.png)
+![Set working queue properties with PasswordReset queue selected.](/images/connect/latest/adminguide/images/tutorial1-set-working-queue2.png)
@@ -345 +345 @@ The following image shows the Amazon Lex tab. Choose the name of your Amazon Lex
-![Flowchart showing Play prompt and Set working queue blocks with Success and Error paths for PasswordReset and NetworkIssue queues.](/images/connect/latest/adminguide/images/tutorial1-set-working-queue3.png)
+![Flow designer with Play prompt connected to NetworkIssue queue.](/images/connect/latest/adminguide/images/tutorial1-set-working-queue3.png)
@@ -355 +355 @@ The following image shows the Amazon Lex tab. Choose the name of your Amazon Lex
-![Flowchart showing call center process with voice prompts, customer input, and queue transfers.](/images/connect/latest/adminguide/images/tutorial1-contact-flow-finisheda.png)
+![Complete flow with Entry point, prompts, customer input branches, and queue transfers.](/images/connect/latest/adminguide/images/tutorial1-contact-flow-finisheda.png)
@@ -416 +416 @@ You're ready to try out the Amazon Lex bot, routing, and flow. The first step is
-![The test communications widget, messages from the bot.](/images/connect/latest/adminguide/images/tutorial1-test-chat2.png)
+![Chat widget showing automated messages from the bot.](/images/connect/latest/adminguide/images/tutorial1-test-chat2.png)
@@ -420 +420 @@ You're ready to try out the Amazon Lex bot, routing, and flow. The first step is
-![The test communications widget, message from customer, I need help resetting my password, the CCP that the agent sees.](/images/connect/latest/adminguide/images/tutorial1-test-chat3.png)
+![Chat widget with password reset request and agent CCP view.](/images/connect/latest/adminguide/images/tutorial1-test-chat3.png)