AWS connect documentation change
Summary
Restructured permissions explanation with detailed behavior of metrics access permissions
Security assessment
Enhanced documentation about permission inheritance and access scope for metrics, improving security posture through clearer access control understanding
Diff
diff --git a/connect/latest/adminguide/rtm-permissions.md b/connect/latest/adminguide/rtm-permissions.md index 2eb838d75..0ccb74d39 100644 --- a//connect/latest/adminguide/rtm-permissions.md +++ b//connect/latest/adminguide/rtm-permissions.md @@ -5 +5 @@ -# Permissions to view real-time metrics reports in Amazon Connect +# Assign permissions to view real-time metrics reports in Amazon Connect @@ -7 +7 @@ -To view real-time metrics reports, you need to be assigned to a security profile that has either the **Access metrics - Access** permission or the **Real-time metrics - Access** permission. Note the following behavior when you assign these permissions: +To access real-time metrics reports, your security profile must have either the **Access metrics - Access** permission or the **Real-time metrics - Access** permission. These permissions behave as follows: @@ -9 +9 @@ To view real-time metrics reports, you need to be assigned to a security profile - * When **Access metrics - Access** is selected, the **Real-time metrics** , **Historical metrics** , and **Agent activity audit** permissions are also automatically assigned. + * When you select **Access metrics - Access** : @@ -11 +11 @@ To view real-time metrics reports, you need to be assigned to a security profile - * When **Access metrics - Access** is assigned, you have access to all real-time and historical metrics reports. + * The system automatically assigns **Real-time metrics - Access** , **Historical metrics - Access** , and **Agent activity audit - Access** permissions. @@ -12,0 +13 @@ To view real-time metrics reports, you need to be assigned to a security profile + * You gain access to all real-time and historical metrics reports. @@ -13,0 +15 @@ To view real-time metrics reports, you need to be assigned to a security profile + * When you select only **Real-time metrics - Access** : @@ -14,0 +17 @@ To view real-time metrics reports, you need to be assigned to a security profile + * You can access only real-time metrics reports. @@ -16 +19 @@ To view real-time metrics reports, you need to be assigned to a security profile -The following image shows the **Analytics and Optimization** section of the **Security profile permissions** page. The **Access** option is selected for **Access metrics** , **Real-time metrics** , **Historical metrics** , and **Agent activity audit**. + * You cannot access other analytics pages or reports. @@ -18 +20,0 @@ The following image shows the **Analytics and Optimization** section of the **Se - @@ -20 +21,0 @@ The following image shows the **Analytics and Optimization** section of the **Se -If only **Real-time metrics** is selected, you have access only to real-time metrics and no other analytics pages or reports. The following image shows the **Analytics and Optimization** section, with only **Real-time metrics - Access** selected. @@ -22 +23,8 @@ If only **Real-time metrics** is selected, you have access only to real-time met - + +The following image shows **Analytics and Optimization** permissions with **Access metrics** selected. + + + +The following image shows **Analytics and Optimization** permissions with only **Real-time metrics** selected. + +