AWS connect documentation change
Summary
Updated navigation instructions and clarified UI steps for viewing queues grouped by routing profiles
Security assessment
Changes are UI navigation improvements and wording clarifications without any security context or references to security controls
Diff
diff --git a/connect/latest/adminguide/queues-by-routing-profile.md b/connect/latest/adminguide/queues-by-routing-profile.md index 9ad6427c4..8f0552e93 100644 --- a//connect/latest/adminguide/queues-by-routing-profile.md +++ b//connect/latest/adminguide/queues-by-routing-profile.md @@ -7 +7 @@ -This topic shows you how to display a list of queues grouped by routing profile in your Amazon Connect contact center. +This topic explains how to display a list of queues organized by routing profile in your Amazon Connect contact center. @@ -9 +9 @@ This topic shows you how to display a list of queues grouped by routing profile - 1. Go to **Analytics and optimization** , **Real-time metrics** , **Queues**. + 1. On the Amazon Connect admin website, choose **Analytics and optimization** , **Real-time metrics** , **Queues**. @@ -11 +11 @@ This topic shows you how to display a list of queues grouped by routing profile - 2. Click **Settings**. + 2. Access the **Settings** menu: look for and choose the "Settings" icon. @@ -15 +15 @@ This topic shows you how to display a list of queues grouped by routing profile - 3. On the **Groupings** tab, choose **Queues grouped by routing profiles**. + 3. In the Settings menu, select the **Groupings** tab. @@ -17 +17 @@ This topic shows you how to display a list of queues grouped by routing profile - 4. Choose **Apply**. + 4. Choose the option **Queues grouped by routing profiles**. @@ -18,0 +19 @@ This topic shows you how to display a list of queues grouped by routing profile + 5. Choose **Apply** to apply your changes. @@ -21,0 +23,3 @@ This topic shows you how to display a list of queues grouped by routing profile + +After completing these steps, your queues will be displayed grouped by their associated routing profiles. +