AWS connect documentation change
Summary
Updated language about data usage for service improvements, removed specific references to machine learning model training and DataHub storage details for Contact Lens
Security assessment
The changes clarify data usage policies but remove explicit assurances about ML model training exclusions (previously stated for Contact Lens). While this reduces transparency about data handling, there is no direct evidence of a security vulnerability being addressed. The updates focus on policy communication rather than security controls.
Diff
diff --git a/connect/latest/adminguide/data-opt-out.md b/connect/latest/adminguide/data-opt-out.md index c0d3c1d86..8b28e6ee9 100644 --- a//connect/latest/adminguide/data-opt-out.md +++ b//connect/latest/adminguide/data-opt-out.md @@ -7 +7 @@ -When the following Amazon Connect services are enabled, they use your customer's content that you provide to train models and continuously improve your experience: +When the following Amazon Connect services are enabled, we may use your customer content that you provide to continuously improve your experience: @@ -20,3 +20 @@ When the following Amazon Connect services are enabled, they use your customer's -For Amazon Connect Contact Lens, however, your customer's content is stored in [DataHub](https://datahubproject.io/docs/features), a metadata management platform. This data is **not** used to train the machine learning model. - -For the above listed features where your customer's data is used to train machine learning models, your customer's data might also be used to improve the quality of these Amazon Connect services. Only Amazon employees will have access to the data. Your trust, privacy, and the security of your content are our highest priority, and ensure that our use complies with our commitments to you. For more information, see [Data Privacy FAQ](https://aws.amazon.com/compliance/data-privacy-faq/). +Only Amazon employees will have access to the data. Your trust, privacy, and the security of your content are our highest priority, and ensure that our use complies with our commitments to you. For more information, see [Data Privacy FAQ](https://aws.amazon.com/compliance/data-privacy-faq/).