AWS connect documentation change

Service: connect · 2025-06-13 · Documentation low

File: connect/latest/adminguide/amazon-connect-release-notes.md

Summary

Added documentation for new queued contacts quota and updated multiple image captions/descriptions in flow designer UI documentation

Security assessment

Primarily documents service quotas and UI improvements. No security vulnerabilities addressed. Image caption updates improve clarity but don't relate to security features.

Diff

diff --git a/connect/latest/adminguide/amazon-connect-release-notes.md b/connect/latest/adminguide/amazon-connect-release-notes.md
index 262d41b9f..f8b948177 100644
--- a//connect/latest/adminguide/amazon-connect-release-notes.md
+++ b//connect/latest/adminguide/amazon-connect-release-notes.md
@@ -93,0 +94,4 @@ For more information, see [Amazon Connect service quotas](https://docs.aws.amazo
+### New quota: Maximum contacts in an agent queue per instance
+
+A new quota has been introduced for the maximum number of contacts that can be queued at once in a single agent queue. The quota is set to 10 contacts per queue and applies to every agent queue in your instance. (The default was already 10 contacts; we're surfacing the quota so it's easier for you to change.) This is a resource-level quota and can be increased upon request. For more information, see [Amazon Connect service quotas](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html).
+
@@ -1780 +1784 @@ The following GIF shows how to use the search box to find flow blocks that have
-![Use the Search box in the flow designer to find flow blocks that have attributes in their title. To hide the Search box from your toolbar, turn the toggle to Off.](/images/connect/latest/adminguide/images/Search-Designer.gif)
+![The search box to find flow blocks that have attributes in their title.](/images/connect/latest/adminguide/images/Search-Designer.gif)
@@ -1798 +1802 @@ We've released a number of improvements to the flow designer experience to make
-![Access the new flow designer experience by clicking Try now in the banner at the top of the flow designer.](/images/connect/latest/adminguide/images/NewOptIn.gif)
+![The updated look and feel of the block dock, blocks, and flow designer canvas.](/images/connect/latest/adminguide/images/NewOptIn.gif)
@@ -1814 +1818 @@ This option is most useful for scenarios where you have stored your flows in JSO
-![.](/images/connect/latest/adminguide/images/FilterBlock.gif)
+![The search option to filter blocks.](/images/connect/latest/adminguide/images/FilterBlock.gif)
@@ -1818 +1822 @@ This option is most useful for scenarios where you have stored your flows in JSO
-![.](/images/connect/latest/adminguide/images/Metadata.gif)
+![Multi-line block metadata option to see block configurations.](/images/connect/latest/adminguide/images/Metadata.gif)
@@ -1822 +1826 @@ This option is most useful for scenarios where you have stored your flows in JSO
-![Flowchart showing contact attribute setting with success and error paths for different prompts.](/images/connect/latest/adminguide/images/ColorCodedBranches.gif)
+![Color-coded branches and connectors in the flow designer helping to distinguish different paths.](/images/connect/latest/adminguide/images/ColorCodedBranches.gif)
@@ -1826 +1830 @@ This option is most useful for scenarios where you have stored your flows in JSO
-![Contact flow diagram showing check contact attributes, play prompt, and wait steps.](/images/connect/latest/adminguide/images/Zoom.gif)
+![Improved zooming functionality in the flow designer allowing users to zoom in and out of the workflow.](/images/connect/latest/adminguide/images/Zoom.gif)
@@ -1830 +1834 @@ This option is most useful for scenarios where you have stored your flows in JSO
-![Flowchart showing contact flow with check attributes, play prompt, and wait steps.](/images/connect/latest/adminguide/images/AdditionalData.gif)
+![Flowchart showing flow with check attributes, play prompt, and wait steps.](/images/connect/latest/adminguide/images/AdditionalData.gif)
@@ -1834 +1838 @@ This option is most useful for scenarios where you have stored your flows in JSO
-![Interface showing categories of blocks for test flow creation, including Interact and Set.](/images/connect/latest/adminguide/images/NewCategories.gif)
+![The new intuitive categories in the flow designer showing Check, Analyze, and Logic sections.](/images/connect/latest/adminguide/images/NewCategories.gif)
@@ -1838 +1842 @@ This option is most useful for scenarios where you have stored your flows in JSO
-![Contact flow diagram showing check attributes, play prompt, and wait steps with success and error paths.](/images/connect/latest/adminguide/images/Sidepanel.gif)
+![The updated user interface in the block Property pages showing configuration options.](/images/connect/latest/adminguide/images/Sidepanel.gif)
@@ -1879 +1883 @@ The following image shows the Agent filter, and the option to choose agents by n
-![The Agent filter.](/images/connect/latest/adminguide/images/contact-search-agent-name.png)
+![The Agent filter, and the option to choose agents by name.](/images/connect/latest/adminguide/images/contact-search-agent-name.png)
@@ -1889 +1893 @@ When you have **Users - View** permissions, on the **Contact search** page the *
-![The Agent filter.](/images/connect/latest/adminguide/images/release-notes-contact-search3.png)
+![The Agent filter as it appears on the Contact search page.](/images/connect/latest/adminguide/images/release-notes-contact-search3.png)
@@ -2253 +2257 @@ When you have **Users - View** permissions, on the **Contact search** page the *
-![The Agent filter.](/images/connect/latest/adminguide/images/release-notes-contact-search1.png)
+![The Agent filter on the Contact search page.](/images/connect/latest/adminguide/images/release-notes-contact-search1.png)