AWS connect documentation change
Summary
Added tip about deleting agent time-off balances using blank values
Security assessment
Operational guidance update with no security implications. Explains feature usage rather than security controls.
Diff
diff --git a/connect/latest/adminguide/upload-timeoff-balance.md b/connect/latest/adminguide/upload-timeoff-balance.md index 16880c3b1..370914c87 100644 --- a//connect/latest/adminguide/upload-timeoff-balance.md +++ b//connect/latest/adminguide/upload-timeoff-balance.md @@ -32,0 +33,4 @@ For more information, see [Assign permissions](./required-optimization-permissio +###### Tip + +To delete an agent's time-off balance, upload a blank value in the time-off balance hours column for that agent. +