AWS connect documentation change
Summary
Updated documentation link title for calculated attributes guide
Security assessment
Routine documentation link update with no security context. Changes instructional text but doesn't introduce or modify security-related content.
Diff
diff --git a/connect/latest/adminguide/amazon-connect-release-notes.md b/connect/latest/adminguide/amazon-connect-release-notes.md index 48fb0f24f..262d41b9f 100644 --- a//connect/latest/adminguide/amazon-connect-release-notes.md +++ b//connect/latest/adminguide/amazon-connect-release-notes.md @@ -5 +5 @@ -External voice transfer available in five more RegionsEnhanced hold duration tracking for multiparty callsUpdates to email quotasMay UpdatesApril 2025 UpdatesMarch 2025 UpdatesFebruary 2025 UpdatesJanuary 2025 UpdatesEarlier Updates +Amazon Connect Customer Profiles Profile ExplorerAmazon Connect Customer Profiles enhanced calculated attributesExternal voice transfer available in five more RegionsEnhanced hold duration tracking for multiparty callsUpdates to email quotasMay UpdatesApril 2025 UpdatesMarch 2025 UpdatesFebruary 2025 UpdatesJanuary 2025 UpdatesEarlier Updates @@ -10,0 +11,47 @@ We recommend subscribing to the RSS feed so updates to these notes are delivered +## Amazon Connect Customer Profiles Profile Explorer + +Amazon Connect Customer Profiles Profile Explorer is a feature that provides a unified, customizable view of customer information. Key features include: + + * Real-time search using multiple identifiers (for example, email, phone number, booking references) + + * Customizable views highlighting relevant customer information + + * AI-generated customer summaries with personalized behavioral insights + + + + +Profile Explorer is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Seoul), Asia Pacific (Tokyo), Asia Pacific (Singapore), Asia Pacific (Sydney), Canada (Central), Europe (Frankfurt), and Europe (London). Note that AI summary is currently not available in Africa (Cape Town). + +For more information, see the [Set up Profile Explorer in Amazon Connect Customer Profiles](./customer-profiles-profile-explorer.html). + +## Amazon Connect Customer Profiles enhanced calculated attributes + +Amazon Connect Customer Profiles provides enhanced calculated attributes with the following improvements: + + * Timestamp controls: Specify timestamps on data, including future-dated events + + * Historical data backfill: Automatically include previously ingested data when creating new attributes + + * Improved limits: Process historical data information with increased limits + + + + +These enhancements enable more accurate and relevant calculated attributes, supporting sophisticated use cases such as: + + * Tracking upcoming appointments + + * Analyzing long-term customer behavior patterns + + * Evaluating customer lifetime value + + * Providing agents with relevant context before customer interactions + + + + +These features are available in US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Asia Pacific (Seoul), Canada (Central), Europe (Frankfurt), and Europe (London). + +For more information, see the [Create calculated attributes in Amazon Connect](./calculated-attributes-admin-website-create.html). + @@ -17 +64 @@ Amazon Connect external voice transfer is now available in additional Regions. F -You can track durations of holds initiated by individual agents in multiparty calling scenarios by using the new Agent Initiated Hold Duration field on the contact record. Use this field to gain insights into hold patterns at the individual agent level during customer interactions. For more information, see [](./ctr-data-model.html#AgentInitiatedHoldDuration-CTR) in the [Data model for Amazon Connect contact records](./ctr-data-model.html) topic. +You can track durations of holds initiated by individual agents in multiparty calling scenarios by using the new Agent Initiated Hold Duration field on the contact record. Use this field to gain insights into hold patterns at the individual agent level during customer interactions. For more information, see [AgentInitiatedHoldDuration](./ctr-data-model.html#AgentInitiatedHoldDuration-CTR) in the [Data model for Amazon Connect contact records](./ctr-data-model.html) topic. @@ -938 +985 @@ For more information, see [Set up granular billing for a detailed view of your A -Amazon Connect Customer Profiles enables contact center managers to create calculated attributes that turn customer behavior data (contacts, orders, web visits) into actionable customer insights such as a customer’s preferred channel to drive dynamic routing, personalize IVRs, and provide agents with more relevant customer context. For more information, see the [Set up calculated attributes in Amazon Connect Customer Profiles](./customerprofiles-calculated-attributes-admin-website.html) documentation. +Amazon Connect Customer Profiles enables contact center managers to create calculated attributes that turn customer behavior data (contacts, orders, web visits) into actionable customer insights such as a customer’s preferred channel to drive dynamic routing, personalize IVRs, and provide agents with more relevant customer context. For more information, see the [Getting started with calculated attributes in Amazon Connect Customer Profiles](./customerprofiles-calculated-attributes-admin-website.html) documentation.