AWS connect documentation change
Summary
Clarified migration process for Voice ID users to Pindrop®
Security assessment
Procedural update about migration options, not directly related to security controls or vulnerabilities.
Diff
diff --git a/connect/latest/adminguide/amazonconnect-voiceid-end-of-support.md b/connect/latest/adminguide/amazonconnect-voiceid-end-of-support.md index a2602abf0..d118062c5 100644 --- a//connect/latest/adminguide/amazonconnect-voiceid-end-of-support.md +++ b//connect/latest/adminguide/amazonconnect-voiceid-end-of-support.md @@ -17 +17 @@ Pindrop® combines best-in-class audio, voice, and AI technologies with a compre -If you have previously enrolled callers into Amazon Connect Voice ID, you will not be able to migrate them to Pindrop® Caller Authentication solution. You will have to re-enroll them into Pindrop®. For more information, see the [Pindrop®](https://www.pindrop.com/solution/) product page. +If you have previously enrolled callers into Amazon Connect Voice ID, you can migrate them to Pindrop® Caller Authentication using the caller's voice recordings, if available. If you do not have voice recordings available, you will have to re-enroll them into Pindrop®. For more information, see the [Pindrop®](https://www.pindrop.com/solution/) product page.