AWS connect documentation change
Summary
Updated release notes with enhanced hold duration tracking, email quota updates (addresses per message, attachments, expiry, domains), and reorganization of content under May Updates section
Security assessment
Changes focus on feature enhancements (hold tracking) and quota adjustments. While email domain/address limits could have security implications for spam/abuse prevention, there's no explicit mention of security vulnerabilities or security feature additions. The 'active email contact expiry' extension to 90 days might relate to data retention policies but isn't explicitly security-focused.
Diff
diff --git a/connect/latest/adminguide/amazon-connect-release-notes.md b/connect/latest/adminguide/amazon-connect-release-notes.md index 9ee0f88a3..e5db16ec0 100644 --- a//connect/latest/adminguide/amazon-connect-release-notes.md +++ b//connect/latest/adminguide/amazon-connect-release-notes.md @@ -5 +5 @@ -End of support notice for Amazon Connect Voice IDAudio optimization for Omnissa cloud desktopsAgent hierarchy groups datatype in Analytics Data LakeAdditional AWS Regions for WhatsApp Business messaging and SMSAccess Contact Lens real-time dashboards in AWS GovCloud (US) RegionAdministrator access for agent schedulesApril 2025 UpdatesMarch 2025 UpdatesFebruary 2025 UpdatesJanuary 2025 UpdatesEarlier Updates +Enhanced hold duration tracking for multiparty callsUpdates to email quotasMay UpdatesApril 2025 UpdatesMarch 2025 UpdatesFebruary 2025 UpdatesJanuary 2025 UpdatesEarlier Updates @@ -11 +11,33 @@ We recommend subscribing to the RSS feed so updates to these notes are delivered -## End of support notice for Amazon Connect Voice ID +## Enhanced hold duration tracking for multiparty calls + +You can track durations of holds initiated by individual agents in multiparty calling scenarios by using the new Agent Initiated Hold Duration field on the contact record. Use this field to gain insights into hold patterns at the individual agent level during customer interactions. For more information, see [](./ctr-data-model.html#AgentInitiatedHoldDuration-CTR) in the [Data model for Amazon Connect contact records](./ctr-data-model.html) topic. + +## Updates to email quotas + +The following updates have been released for email quotas and feature specifications: + +###### New + + * **Email addresses per inbound email message** quota is 50 email addresses total across To and CC. It is not adjustable. + + * **File attachments per email** = 10 attachments. This is a feature specification and cannot be adjusted. + + + + +###### Updates + + * **Active email contact expiry** quota is customizable up to 90 days. + + * **Email domains per instance quota** quota has been increased from 5 custom email domains to 100. + + * **Email addresses per instance** is an adjustable quota; it was incorrectly documented as a feature specification. The default is 100. + + + + +For more information, see [Amazon Connect service quotas](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html). + +## May Updates + +### End of support notice for Amazon Connect Voice ID @@ -15 +47 @@ End of support notice: On May 20, 2026, AWS will end support for Amazon Connect -## Audio optimization for Omnissa cloud desktops +### Audio optimization for Omnissa cloud desktops @@ -19 +51 @@ You can deliver high-quality voice experiences in Omnissa Virtual Desktop Infras -## Agent hierarchy groups datatype in Analytics Data Lake +### Agent hierarchy groups datatype in Analytics Data Lake @@ -23 +55 @@ You can use an agent hierarchy groups table to incorporate organizational struct -## Additional AWS Regions for WhatsApp Business messaging and SMS +### Additional AWS Regions for WhatsApp Business messaging and SMS @@ -27 +59 @@ Amazon Connect supports WhatsApp Business messaging and SMS in additional Region -## Access Contact Lens real-time dashboards in AWS GovCloud (US) Region +### Access Contact Lens real-time dashboards in AWS GovCloud (US) Region @@ -31 +63 @@ You can access Amazon Connect Contact Lens real-time queue and agent performance -## Administrator access for agent schedules +### Administrator access for agent schedules