AWS partner-central documentation change
Summary
Restructured CRM Integration FAQ document by removing troubleshooting section, simplifying question formatting, and updating content organization
Security assessment
The changes primarily involve content reorganization and formatting updates rather than addressing security vulnerabilities. The removed troubleshooting section contained error resolution steps but didn't explicitly reference security flaws. No new security guidance or vulnerability disclosures were added.
Diff
diff --git a/partner-central/latest/crm/crm-integration-faq.md b/partner-central/latest/crm/crm-integration-faq.md index 866b04dc5..ea836038b 100644 --- a//partner-central/latest/crm/crm-integration-faq.md +++ b//partner-central/latest/crm/crm-integration-faq.md @@ -5 +5 @@ -Troubleshooting +# Integration FAQ @@ -7 +7 @@ Troubleshooting -# FAQ +The following topics answer frequently asked questions about CRM integrations. @@ -9,3 +9 @@ Troubleshooting -This section covers some frequently asked questions about the CRM Integration. - -**Q: How do I contact my Partner Development Manager (PDM)?** +**How do I contact my Partner Development Manager (PDM)?** @@ -17 +15 @@ To find contact information for your Partner Development Manager: - 2. Choose **Support** , and then choose the **Partner Development Manager** name. + 2. Choose **Support** , then **Partner Development Manager**. @@ -22 +20 @@ To find contact information for your Partner Development Manager: -**Q: How do I find my Partner ID or SPMS ID?** +**How do I find my Partner ID or SPMS ID?** @@ -33 +31 @@ To find your Partner ID or SPMS ID: -**Q: Is there any cost associated with the AWS account?** +**Is there any cost associated with the AWS account?** @@ -37,40 +34,0 @@ No. There is no cost associated with the AWS account. -## Troubleshooting - -### Raising support cases - -If you still have difficulties integrating your CRM with AWS, you can raise a support case by following these steps: - - 1. Sign in to the [AWS Partner Central](https://partnercentral.awspartner.com) with your AWS Partner Network credentials. - - 2. On the [Support Center for Partner Central](https://partnercentral.awspartner.com/support), choose **Open New Case** to log a new case. Complete the fields below. - - 1. **Type of Support Case** : AWS Partner Central. - - 2. **Question regarding** : Partner Central Tools or ACE leads and opportunities. - - 3. **Get Specific** : Select the most appropriate CRM Integration case type. - - 4. **Subject** : Include a brief description of the request. - - 5. **Description** : Provide a detailed description of issues, questions, errors, and troubleshooting steps. - - 6. **Attachments** : Synch logs and screenshots, where applicable. - - - - -### Troubleshooting during CRM Integration onboarding - -A few common error messages and resolutions are shown in the following table. - -# | Error message | Error condition | Resolution steps ----|---|---|--- -1 | Only Alliance Lead contact can make this request. | When anyone other than an Alliance Lead (ACE eligible) tries to: update request status, access request details, abandon request, create new request. | For internal user: Verify if the partner account is ACE eligible. -2 | Failed to mark implementation as complete. Please try again. | When you try to mark a request as **implementation complete** but there is any error that occurred during the update. | Contact the support team. -3 | No Request received. | When you try to abandon a request and there are no requests to abandon. | -4 | Your request could not be taken at this time because of an internal error. Check again after some time. | Occurs when there is any issue when abandoning a request or during request processing, if there is any exception. | Contact the support team. -5 | Please provide ARN Details for the IAM User/Role to provision bucket for … | If beta/prod ARN is not provided. | IAM details provided cannot be empty. Ensure the IAM details are provided. -6 | Duplicate Request: Bucket ARN details already created and provisioned for this IAM User/Role. | Occurs when another request is created for the same partner with the same IAM details and the request is not abandoned. | Abandon the existing request. -7 | Please update the IAM ARN details in the existing request. | Occurs when the system tried to process the request and the request failed due to an error. | Update the IAM ARN details and resubmit. -8 | Your request could not be taken at this time because of an internal error. Check again after some time. | After a request is submitted and something during the processing failed. | Contact the support team. - @@ -83 +41 @@ To use the Amazon Web Services Documentation, Javascript must be enabled. Please -Maintenance +Creating a custom integration with the Partner Central API @@ -85 +43 @@ Maintenance -AWS Partner CRM connector +Glossary