AWS partner-central documentation change
Summary
Restructured and expanded CRM integration documentation with revised section headers, added benefits list, updated integration options into topic links, removed legacy notes, and improved content flow.
Security assessment
The changes focus on improving documentation clarity, reorganizing content, and expanding feature descriptions. There is no evidence of addressing security vulnerabilities, patching weaknesses, or describing new security controls. The removal of the 'Lead management unavailable for custom integrations' note relates to functionality limitations, not security risks.
Diff
diff --git a/partner-central/latest/crm/aws-partner-crm-integration.md b/partner-central/latest/crm/aws-partner-crm-integration.md index ab073619e..3701bcba4 100644 --- a//partner-central/latest/crm/aws-partner-crm-integration.md +++ b//partner-central/latest/crm/aws-partner-crm-integration.md @@ -5 +5 @@ -Options for partner CRM integration +# What is AWS Partner CRM integration? @@ -7 +7 @@ Options for partner CRM integration -# AWS Partner CRM integration +Customer relationship management (CRM) integration connects your CRM system with AWS Partner Central. In turn, that enables you to exchange selling engagements with AWS Sales, and with other AWS partners. If you use Salesforce, you can also integrate it with AWS Marketplace as a seller and attach offers to your opportunities. @@ -9 +9 @@ Options for partner CRM integration -This customer relationship management (CRM) integration for partners is designed to exchange referrals between Amazon Web Services (AWS) Partners and AWS. Participants in the AWS Partner Network (APN) Customer Engagements (ACE) program can scale operations without the need to allocate additional resources for managing coselling pipelines. Partners can also use this CRM integration to reduce manual maintenance of leads and opportunities across separate systems. +CRM integration provides several advantages: @@ -11 +11 @@ This customer relationship management (CRM) integration for partners is designed -This CRM integration provides the following advantages: + * **Unified lead and opportunity management** – Leads and opportunities appear in your CRM system, so sales teams no longer need to maintain identical data across systems. You can scale sales engagements, and manage leads and opportunities, in one place. @@ -13 +13 @@ This CRM integration provides the following advantages: - 1. **Unified lead and opportunity management:** Leads and opportunities are located within the CRM integration, so it's unnecessary for sales teams to maintain identical information across systems. Scale sales engagements while managing leads and opportunities within one interface. + * **Automated coselling operations** – You can use standardized rules and validations. That allows CRM administrators to set up notifications, reports, and other integrations. Administrators can also build workflows to automatically match opportunities and control the quality of sales data at the source. @@ -15 +15 @@ This CRM integration provides the following advantages: - 2. **Automated coselling operations:** Automate coselling operations using standardized rules and validations. This allows CRM administrators to set up notifications, reports, and other integrations. Build workflows to automatically match opportunities and control the quality of sales data at the source. + * **Simplified coselling workflows** – Sales teams don't need Partner Central training to oversee coselling deals. @@ -17 +17 @@ This CRM integration provides the following advantages: - 3. **Simplified coselling workflows:** Sales teams don't require training from Partner Central to oversee coselling deals. + * **Integration with AWS Marketplace** – Salesforce users can attach private and public offers to sales opportunities. @@ -22 +22 @@ This CRM integration provides the following advantages: -## Options for partner CRM integration +The following topics explain how to select and create a CRM integration. @@ -24 +24 @@ This CRM integration provides the following advantages: -The following are three options for integrating CRM with AWS: +###### Topics @@ -26 +26 @@ The following are three options for integrating CRM with AWS: - 1. **AWS Partner integration:** An AWS managed CRM package on Salesforce. Download it from [Salesforce AppExchange](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N4V00000IYf0nUAD). + * [Integration options](./routes-for-crm-integration.html) @@ -28 +28 @@ The following are three options for integrating CRM with AWS: - 2. **Third-party integration:** A customized integration offered by third-party service providers. + * [Integration prerequisites](./crm-integration-setting-up.html) @@ -30 +30 @@ The following are three options for integrating CRM with AWS: - 3. **Custom integration:** A customized integration using the [AWS Partner Central API](https://docs.aws.amazon.com/partner-central/latest/APIReference/aws-partner-central-api-reference-guide.html) guide to build an integration that fits your requirements. + * [Working with referrals, leads, and opportunities](./crm-integration-business-flows.html) @@ -32 +32 @@ The following are three options for integrating CRM with AWS: -###### Note + * [Getting started](./crm-integration-getting-started.html) @@ -34 +34 @@ The following are three options for integrating CRM with AWS: -Lead management is unavailable for custom integrations. + * [Partner Central API setup](./guided-setup-apis.html) @@ -39,2 +38,0 @@ Lead management is unavailable for custom integrations. -To help partners set up the integration's infrastructure, AWS offers a self-service onboarding experience on [AWS Partner Central](https://partnercentral.awspartner.com/partnercentral2/s/acecrmintegration). - @@ -47 +45 @@ To use the Amazon Web Services Documentation, Javascript must be enabled. Please -Options +Integration options