AWS connect documentation change
Summary
Updated documentation to emphasize the outbound campaigns performance dashboard and GetMetricDataV2 API for accessing metrics. Added specific dashboard access instructions for multiple metrics.
Security assessment
Changes focus on metric access methods and dashboard integration without addressing security vulnerabilities or introducing security controls. The modifications are operational/feature documentation improvements.
Diff
diff --git a/connect/latest/adminguide/outbound-campaign-metrics.md b/connect/latest/adminguide/outbound-campaign-metrics.md index 302174172..08027184a 100644 --- a//connect/latest/adminguide/outbound-campaign-metrics.md +++ b//connect/latest/adminguide/outbound-campaign-metrics.md @@ -9,3 +9 @@ Average dials per minuteAverage wait time after customer connectionCampaign cont -The following outbound campaign driven metrics are available on historical metrics reports. For instructions about how add these metrics to your report, see [How to create a historical metrics report](./create-historical-metrics-report.html#historical-reports-howto-create). - -Also check out the [outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html) to understand the performance of your outbound campaigns across voice contacts. +The following outbound campaign driven metrics are available on the [outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html) and by using the GetMetricDataV2 API. @@ -27,0 +26,7 @@ This metric measures the average number of outbound campaign dials per minute fo +**How to access using the Amazon Connect admin website** : + + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html), Avg. dials per minute + + + + @@ -75,0 +81,7 @@ This metric counts the outbound campaign calls that were connected to a live cus +**How to access using the Amazon Connect admin website** : + + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html), Campaign contacts abandoned after x seconds rate + + + + @@ -99,0 +112,7 @@ This metric measures the percentage of outbound campaign calls that were connect +**How to access using the Amazon Connect admin website** : + + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html), Campaign contacts abandoned rate + + + + @@ -123,0 +143,5 @@ This metric counts the outbound campaign interactions after a successful deliver + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html) + + + + @@ -154,0 +179,5 @@ This metric measures the percentage of outbound campaign recipients attempted fo + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html) + + + + @@ -185,0 +215,7 @@ This metric counts the outbound campaign send requests sent by Amazon Connect fo +**How to access using the Amazon Connect admin website** : + + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html), Send attempts + + + + @@ -214,0 +251,7 @@ This metric measures the count of outbound campaign send attempts that were excl +**How to access using the Amazon Connect admin website** : + + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html), Campaign send exclusions + + + + @@ -238,0 +282,7 @@ This metric measures the delivery outcome of a campaign outreach attempt. The co +**How to access using the Amazon Connect admin website** : + + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html), Delivery attempts + + + + @@ -286,0 +337,7 @@ This metric counts the outbound campaign calls that were connected to a live cus +**How to access using the Amazon Connect admin website** : + + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html), Human answered + + + + @@ -317,0 +375,7 @@ This metric measures the approximate count of outbound campaign recipients attem +**How to access using the Amazon Connect admin website** : + + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html), Recipients attempted + + + + @@ -348,0 +413,7 @@ This metric measures the approximate count of outbound campaign recipients who i +**How to access using the Amazon Connect admin website** : + + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html) + + + + @@ -379,0 +451,7 @@ This metric measures the count of outbound campaign recipients identified as the +**How to access using the Amazon Connect admin website** : + + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html), Recipients targeted + + + +