AWS connect documentation change
Summary
Added dashboard access instructions for outbound campaign metrics in multiple sections
Security assessment
Changes only add navigation instructions for performance dashboards without modifying security controls or describing security features. These are usability improvements for metric access.
Diff
diff --git a/connect/latest/adminguide/metrics-definitions.md b/connect/latest/adminguide/metrics-definitions.md index 3f524b21b..1b66f3e24 100644 --- a//connect/latest/adminguide/metrics-definitions.md +++ b//connect/latest/adminguide/metrics-definitions.md @@ -2135,0 +2136,7 @@ This metric measures the average number of outbound campaign dials per minute fo +**How to access using the Amazon Connect admin website** : + + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html), Avg. dials per minute + + + + @@ -2957,0 +2965,7 @@ This metric counts the outbound campaign calls that were connected to a live cus +**How to access using the Amazon Connect admin website** : + + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html), Campaign contacts abandoned after x seconds rate + + + + @@ -2983,0 +2998,7 @@ This metric measures the percentage of outbound campaign calls that were connect +**How to access using the Amazon Connect admin website** : + + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html), Campaign contacts abandoned rate + + + + @@ -3009,0 +3031,5 @@ This metric counts the outbound campaign interactions after a successful deliver + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html) + + + + @@ -3042,0 +3069,5 @@ This metric measures the percentage of outbound campaign recipients attempted fo + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html) + + + + @@ -3075,0 +3107,7 @@ This metric counts the outbound campaign send requests sent by Amazon Connect fo +**How to access using the Amazon Connect admin website** : + + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html), Send attempts + + + + @@ -3106,0 +3145,7 @@ This metric measures the count of outbound campaign send attempts that were excl +**How to access using the Amazon Connect admin website** : + + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html), Campaign send exclusions + + + + @@ -4701,0 +4747,7 @@ This metric measures the delivery outcome of a campaign outreach attempt. The co +**How to access using the Amazon Connect admin website** : + + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html), Delivery attempts + + + + @@ -4995,0 +5048,7 @@ This metric counts the outbound campaign calls that were connected to a live cus +**How to access using the Amazon Connect admin website** : + + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html), Human answered + + + + @@ -5499,0 +5559,7 @@ This metric measures the approximate count of outbound campaign recipients attem +**How to access using the Amazon Connect admin website** : + + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html), Recipients attempted + + + + @@ -5532,0 +5599,7 @@ This metric measures the approximate count of outbound campaign recipients who i +**How to access using the Amazon Connect admin website** : + + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html) + + + + @@ -5565,0 +5639,7 @@ This metric measures the count of outbound campaign recipients identified as the +**How to access using the Amazon Connect admin website** : + + * Dashboard: [Outbound campaigns performance dashboard](./outbound-campaigns-performance-dashboard.html), Recipients targeted + + + +