AWS connect documentation change
Summary
Updated fraudster watchlist documentation with corrected API reference links
Security assessment
While fraudster watchlists relate to security features, the change only updates API links without modifying security controls or documentation.
Diff
diff --git a/connect/latest/adminguide/doc-history.md b/connect/latest/adminguide/doc-history.md index 4b007cb18..5cb430280 100644 --- a//connect/latest/adminguide/doc-history.md +++ b//connect/latest/adminguide/doc-history.md @@ -9,2 +8,0 @@ Earlier updates -The following table describes important changes in each release of the Amazon Connect Administrator Guide. For notification about updates to this documentation, subscribe to the RSS feed. - @@ -31 +29 @@ Process to enable outbound campaigns for the purpose of event-driven mass notifi -Track agent acknowledgements of performance evaluations| You can capture and review agent acknowledgements of performance evaluations within Contact Lens. This helps you ensure that agents have reviewed evaluation feedback and understand performance expectations. For more information, see [Acknowledge performance evaluations](https://docs.aws.amazon.com/connect/latest/adminguide/acknowledge-evaluations).| March 21, 2025 +Track agent acknowledgements of performance evaluations| You can capture and review agent acknowledgements of performance evaluations within Contact Lens. This helps you ensure that agents have reviewed evaluation feedback and understand performance expectations. For more information, see [Acknowledge performance evaluations](https://docs.aws.amazon.com/connect/latest/adminguide/acknowledge-evaluations.html).| March 21, 2025 @@ -53 +51 @@ Delete queues and routing profiles by using the Amazon Connect admin website| Yo -Amazon Q in Connect supports 64 languages for agent assistance capabilities| Customer service agents can chat with Q for assistance in their native language and Q will provide answers, knowledge article links, and recommended step-by-step guides in said language. New languages supported include: Chinese, French, French (Canadian), Italian, Japanese, Korean, Malay, Portuguese, Spanish, Swedish, and Tagalog. For the full list of supported languages, see [Languages supported for Amazon Q in Connect agent assistance use cases](https://docs.aws.amazon.com/connect/latest/adminguide/supported-languages-wisdom.html). For more information, see [Configure Language Support for Amazon Q in Connect](https://docs.aws.amazon.com/connect/latest/adminguide/configure-language-support-for-q-in-connect.html).| December 19, 2024 +Amazon Q in Connect supports 64 languages for agent assistance capabilities| Customer service agents can chat with Q for assistance in their native language and Q will provide answers, knowledge article links, and recommended step-by-step guides in said language. New languages supported include: Chinese, French, French (Canadian), Italian, Japanese, Korean, Malay, Portuguese, Spanish, Swedish, and Tagalog. For the full list of supported languages, see [AI features](https://docs.aws.amazon.com/connect/latest/adminguide/supported-languages-contact-lens.html).| December 19, 2024 @@ -74 +72 @@ Generative AI-powered self-service with Amazon Q in Connect| Amazon Q in Connect -Create conversational AI bots by using the Amazon Connect admin website| In just a few clicks you can create, edit, and continuously improve conversational AI bots for interactive voice response (IVR) and chatbot self-service experiences by using the Amazon Connect admin website (powered by [Amazon Lex](https://aws.amazon.com/lex/)). By using the Amazon Connect drag-and-drop workflow designer, you can enhance your bots with Amazon Connect Customer Profiles, making it easy to deliver personalized experiences with no code. For more information, see [Create conversational AI bots in Amazon Connect](https://docs.aws.amazon.com/connect/latest/adminguide/connect-conversational-ai-bots). For a list of new metrics included in this release, see [Amazon Connect bot metrics and analytics](https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html).| December 1, 2024 +Create conversational AI bots by using the Amazon Connect admin website| In just a few clicks you can create, edit, and continuously improve conversational AI bots for interactive voice response (IVR) and chatbot self-service experiences by using the Amazon Connect admin website (powered by [Amazon Lex](https://aws.amazon.com/lex/)). By using the Amazon Connect drag-and-drop workflow designer, you can enhance your bots with Amazon Connect Customer Profiles, making it easy to deliver personalized experiences with no code. For more information, see [Create conversational AI bots in Amazon Connect](https://docs.aws.amazon.com/connect/latest/adminguide/connect-conversational-ai-bots.html). For a list of new metrics included in this release, see [Amazon Connect bot metrics and analytics](https://docs.aws.amazon.com/connect/latest/adminguide/bot-metrics.html).| December 1, 2024 @@ -105 +103 @@ Updated AmazonConnectSynchronizationServiceRolePolicy service-linked role manage -Enhancements for automated evaluations| You can use automated evaluations with optional questions. In addition, you can use automated evaluations with additional contact metrics. For more information, see [Create a rule that submits an automated evaluation](https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-rules-submit-automated-evaluation).| September 4, 2024 +Enhancements for automated evaluations| You can use automated evaluations with optional questions. In addition, you can use automated evaluations with additional contact metrics. For more information, see [Create a rule that submits an automated evaluation](https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens-rules-submit-automated-evaluation.html).| September 4, 2024 @@ -134 +132 @@ Combined Amazon Connect API reference guides| Combined all the API reference gui -GA for generative AI-powered post-contact summaries| Released generative AI-powered post-contact summaries for general availability. This feature summarizes long customer conversations into succinct, coherent, and context rich contact summaries. For example, a summary might say "The customer didn't receive a reimbursement for a last minute flight cancellation and the agent didn't offer a partial reimbursement as per the SOP." For more information, see [View generative AI-powered post-contact summaries](https://docs.aws.amazon.com/connect/latest/adminguide/view-generative-ai-contact-summaries). | March 25, 2024 +GA for generative AI-powered post-contact summaries| Released generative AI-powered post-contact summaries for general availability. This feature summarizes long customer conversations into succinct, coherent, and context rich contact summaries. For example, a summary might say "The customer didn't receive a reimbursement for a last minute flight cancellation and the agent didn't offer a partial reimbursement as per the SOP." For more information, see [View generative AI-powered post-contact summaries](https://docs.aws.amazon.com/connect/latest/adminguide/view-generative-ai-contact-summaries.html). | March 25, 2024 @@ -137 +135 @@ Added topic on best practices for outbound campaigns| For more information, see -Amazon Connect Cases provides audit history on cases| For information on how to enable the feature for your users, see [Assign permissions](https://docs.aws.amazon.com/connect/latest/adminguide/assign-security-profile-cases.html). Also, see [GetCaseAuditEvents](https://docs.aws.amazon.com/cases/latest/APIReference/API_GetCaseAuditEvents.html) in the _Amazon Connect API Reference_.| February 2, 2024 +Amazon Connect Cases provides audit history on cases| For information on how to enable the feature for your users, see [Assign permissions](https://docs.aws.amazon.com/connect/latest/adminguide/assign-security-profile-cases.html). Also, see [GetCaseAuditEvents](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_GetCaseAuditEvents.html) in the _Amazon Connect API Reference_.| February 2, 2024 @@ -140,3 +138,3 @@ Added topic on opt out of using your data for service improvement| Learn which A -Added topic on best practices for using PutDialRequestBatch for outbound campaign calling| For more information, see [Best practices for using PutDialRequestBatch for outbound campaign calling](https://docs.aws.amazon.com/connect-outbound/latest/APIReference/api-outbound-campaign-calls.html). | January 19, 2024 -GA for Amazon Connect outbound campaigns voice dialing API| Released the [PutDialRequestBatch](https://docs.aws.amazon.com/connect-outbound/latest/APIReference/API_PutDialRequestBatch.html) for general availability. This API enables you to use your own list management capability to set up the contact strategy (for example, campaign start and end times, do-not-call times, maximum contact attempts) while programmatically using Amazon Connect predictive dialer with machine learning (ML)–powered answering machine detection. This helps increase live-party connections.| January 12, 2024 -Barge for chat: Managers can join ongoing chats between agents and customers| Managers can join and participate in ongoing chats between agents and customers, ensuring that even the most complex customer issues are resolved quickly and accurately. For more information, see [Barge live voice and chat conversations ](https://docs.aws.amazon.com/connect/latest/adminguide/monitor-barge.html). Also see updates to the [MonitorContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_MonitorContact.html) and [SendEvent](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendEvent.html) APIs. | January 12, 2024 +Added topic on best practices for using PutDialRequestBatch for outbound campaign calling| For more information, see [Best practices for using PutDialRequestBatch for outbound campaign calling](https://docs.aws.amazon.com/connect/latest/adminguide/outbound-campaigns-best-practices.html). | January 19, 2024 +GA for Amazon Connect outbound campaigns voice dialing API| Released the [PutDialRequestBatch](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-outbound_PutDialRequestBatch.html) for general availability. This API enables you to use your own list management capability to set up the contact strategy (for example, campaign start and end times, do-not-call times, maximum contact attempts) while programmatically using Amazon Connect predictive dialer with machine learning (ML)–powered answering machine detection. This helps increase live-party connections.| January 12, 2024 +Barge for chat: Managers can join ongoing chats between agents and customers| Managers can join and participate in ongoing chats between agents and customers, ensuring that even the most complex customer issues are resolved quickly and accurately. For more information, see [Barge live voice and chat conversations ](https://docs.aws.amazon.com/connect/latest/adminguide/monitor-barge.html). Also see updates to the [MonitorContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_MonitorContact.html) and [SendEvent](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-participant_SendEvent.html) APIs. | January 12, 2024 @@ -144 +142 @@ High-quality voice experiences for agents using Citrix Virtual Desktop Infrastru -GetRecommendations and QueryAssistant APIs will be discontinued starting June 1, 2024| Two Amazon Q in Connect APIs—[GetRecommendations](https://docs.aws.amazon.com/amazon-q-connect/latest/APIReference/API_GetRecommendations.html) and [QueryAssistant](https://docs.aws.amazon.com/amazon-q-connect/latest/APIReference/API_QueryAssistant.html)—will be discontinued starting June 1, 2024. To receive generative responses after March 1, 2024, you will need to create a new Assistant in the Amazon Connect console and integrate the Amazon Q in Connect JavaScript library (amazon-q-connectjs) into your applications.| January 10, 2024 +GetRecommendations and QueryAssistant APIs will be discontinued starting June 1, 2024| Two Amazon Q in Connect APIs—[GetRecommendations](https://docs.aws.amazon.com/connect/latest/APIReference/API_amazon-q-connect_GetRecommendations.html) and [QueryAssistant](https://docs.aws.amazon.com/connect/latest/APIReference/API_amazon-q-connect_QueryAssistant.html)—will be discontinued starting June 1, 2024. To receive generative responses after March 1, 2024, you will need to create a new Assistant in the Amazon Connect console and integrate the Amazon Q in Connect JavaScript library (amazon-q-connectjs) into your applications.| January 10, 2024 @@ -157 +155 @@ Amazon Connect Contact Lens provides generative AI-powered post-contact summarie -Added Amazon Q in Connect| Amazon Q in Connect is a generative AI–customer service assistant. It is an LLM-enhanced evolution of Amazon Connect Wisdom that delivers real-time recommendations to help contact center agents resolve customer issues quickly and accurately. For more information, see [Use Amazon Q in Connect for generative AI– powered agent assistance in real-time](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-q-connect.html) and the [Amazon Q in Connect API Reference](https://docs.aws.amazon.com/amazon-q-connect/latest/APIReference/Welcome.html). | November 28, 2023 +Added Amazon Q in Connect| Amazon Q in Connect is a generative AI–customer service assistant. It is an LLM-enhanced evolution of Amazon Connect Wisdom that delivers real-time recommendations to help contact center agents resolve customer issues quickly and accurately. For more information, see [Use Amazon Q in Connect for generative AI– powered agent assistance in real-time](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-q-connect.html) and the [Amazon Q in Connect API Reference](https://docs.aws.amazon.com/connect/latest/APIReference/amazon-q-connect-api.html). | November 28, 2023 @@ -165 +163 @@ Amazon ConnectAmazon Connect outbound campaigns voice dialing API| Amazon Connec -Amazon Connect Cases supports author name on comments | You can programmatically add and view author comments by using the [CreateRelatedItem](https://docs.aws.amazon.com/cases/latest/APIReference/API_CreateRelatedItem.html) and [SearchRelatedItems](https://docs.aws.amazon.com/cases/latest/APIReference/API_SearchRelatedItems.html) APIs.| November 8, 2023 +Amazon Connect Cases supports author name on comments | You can programmatically add and view author comments by using the [CreateRelatedItem](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_CreateRelatedItem.html) and [SearchRelatedItems](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_SearchRelatedItems.html) APIs.| November 8, 2023 @@ -194 +192 @@ Support for UIFN in more than 60 countries| Amazon Connect supports Universal In -Voice dialing for outbound campaigns, no agents required| You can use Amazon Connect outbound campaigns for high-volume outreach with no agents required. A new dialer type called "Agentless" makes it easier to proactively communicate with your customers for use cases such as personalized voice notifications and appointment reminders. For more information, see [Create an outbound campaign](https://docs.aws.amazon.com/connect/latest/adminguide/how-to-create-campaigns.html) and the [CreateCampaign](https://docs.aws.amazon.com/connect-outbound/latest/APIReference/API_CreateCampaign.html) API. | August 31, 2023 +Voice dialing for outbound campaigns, no agents required| You can use Amazon Connect outbound campaigns for high-volume outreach with no agents required. A new dialer type called "Agentless" makes it easier to proactively communicate with your customers for use cases such as personalized voice notifications and appointment reminders. For more information, see [Create an outbound campaign](https://docs.aws.amazon.com/connect/latest/adminguide/how-to-create-campaigns.html) and the [CreateCampaign](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-outbound_CreateCampaign.html) API. | August 31, 2023 @@ -203 +201 @@ Route based on time since last inbound contact| Added an option to specify that -Use the mini-map to navigate a flow| On the flow designer, the mini-map view to helps you easily navigate the flow. The drag-to-move mini-map has visual highlights that enable you to quickly move to any point in the flow. For more information, see [Use the mini-map to navigate a flow](https://docs.aws.amazon.com/connect/latest/adminguide/flow-minimap). | July 31, 2023 +Use the mini-map to navigate a flow| On the flow designer, the mini-map view to helps you easily navigate the flow. The drag-to-move mini-map has visual highlights that enable you to quickly move to any point in the flow. For more information, see [Use the mini-map to navigate a flow](https://docs.aws.amazon.com/connect/latest/adminguide/flow-minimap.html). | July 31, 2023 @@ -208 +206 @@ Archive, restore, and delete flows and modules| You can archive, restore, and de -Add notes to a block| For more information, see [Add notes to a block](https://docs.aws.amazon.com/connect/latest/adminguide/add-notes-to-block). | July 31, 2023 +Add notes to a block| For more information, see [Add notes to a block](https://docs.aws.amazon.com/connect/latest/adminguide/add-notes-to-block.html). | July 31, 2023 @@ -242 +240 @@ Search, sort, and filter published agent schedules| Schedulers can quickly searc -Added staff level shift profile| You can assign a shift profile to individual agents. This is useful to do when, for example, you have part-time agents who are in the same staffing group as your full-time agents, but they require their own shift profile. For more information, see the **Associate to shift profile** option described in [Create staff rules for scheduling](https://docs.aws.amazon.com/connect/latest/adminguide/scheduling-create-staff-rules).| March 31, 2023 +Added staff level shift profile| You can assign a shift profile to individual agents. This is useful to do when, for example, you have part-time agents who are in the same staffing group as your full-time agents, but they require their own shift profile. For more information, see the **Associate to shift profile** option described in [Create staff rules for scheduling](https://docs.aws.amazon.com/connect/latest/adminguide/scheduling-create-staff-rules.html).| March 31, 2023 @@ -246 +244 @@ Added support for nested JSON in Invoke AWS Lambda function flow block| The Invo -Added support for multiple fraudster watchlists| Every domain has a default watchlist where all existing fraudsters are placed by default. You can create and manage custom watchlists to be evaluated against for known fraudster detection. For more information, see [Known fraudster detection](https://docs.aws.amazon.com/connect/latest/adminguide/voice-id.html#fraud-detection), and see new actions in the [Amazon Connect Voice ID API Reference](https://docs.aws.amazon.com/voiceid/latest/APIReference/Welcome.html).| March 27, 2023 +Added support for multiple fraudster watchlists| Every domain has a default watchlist where all existing fraudsters are placed by default. You can create and manage custom watchlists to be evaluated against for known fraudster detection. For more information, see [Known fraudster detection](https://docs.aws.amazon.com/connect/latest/adminguide/voice-id.html#fraud-detection), and see new actions in the [Amazon Connect Voice ID API Reference](https://docs.aws.amazon.com/connect/latest/APIReference/voiceid-api.html).| March 27, 2023 @@ -254 +252 @@ Updated Set up US emergency calling| Updated the steps involved in setting up US -Added the DeleteDomain API for Cases| For more information, see the [DeleteDomain](https://docs.aws.amazon.com/cases/latest/APIReference/API_DeleteDomain.html) API in the _Amazon Connect Cases API Reference Guide_.| February 24, 2023 +Added the DeleteDomain API for Cases| For more information, see the [DeleteDomain](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-cases_DeleteDomain.html) API in the _Amazon Connect Cases API Reference Guide_.| February 24, 2023 @@ -266 +264 @@ Updated Concurrent post-chat analytics jobs quota| Changed **Concurrent post-cha -Added persistent chat| Customers often start a chat, then leave the conversation and return later to continue chatting. This may happen many times over the course of several days, months, or even years. To support long running chats like these, you enable persistent chat. For more information, see [Enable persistent chat](https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html). Also see changes to [StartChatContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartChatContact.html) in the _Amazon Connect API Reference Guide_ , and see the [GetTranscript](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_GetTranscript.html) API the _Amazon Connect Participant Service API Reference Guide_.| January 20, 2023 +Added persistent chat| Customers often start a chat, then leave the conversation and return later to continue chatting. This may happen many times over the course of several days, months, or even years. To support long running chats like these, you enable persistent chat. For more information, see [Enable persistent chat](https://docs.aws.amazon.com/connect/latest/adminguide/chat-persistence.html). Also see changes to [StartChatContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartChatContact.html) in the _Amazon Connect API Reference Guide_ , and see the [GetTranscript](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-participant_GetTranscript.html) API the _Amazon Connect Participant Service API Reference Guide_.| January 20, 2023 @@ -270,2 +268,2 @@ Updates to GetCurrentMetricData and GetCurrentUserData| For the [GetCurrentMetri -Added message receipts feature for chat messages| The message receipts feature allows customers to receive _Message delivered_ and _Read_ receipts after they send a chat message. For more information, see [Enable message Delivered and Read receipts in your chat user interface](https://docs.aws.amazon.com/connect/latest/adminguide/message-receipts.html). Also see the [SendEvent](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendEvent.html) action, and the [Item](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_Item.html), [MessageMetadata](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_MessageMetadata.html), and [Receipt](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_Receipt.html) data types in the _Amazon Connect Participant Service API Reference Guide_. | December 23, 2022 -Microsoft Edge Chromium support| Amazon Connect now supports Microsoft Edge Chromium. For more information about supported browsers, see [Browsers supported by Amazon Connect.](https://docs.aws.amazon.com/connect/latest/adminguide/browsers.html) | December 22, 2022 +Added message receipts feature for chat messages| The message receipts feature allows customers to receive _Message delivered_ and _Read_ receipts after they send a chat message. For more information, see [Enable message Delivered and Read receipts in your chat user interface](https://docs.aws.amazon.com/connect/latest/adminguide/message-receipts.html). Also see the [SendEvent](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-participant_SendEvent.html) action, and the [Item](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-participant_Item.html), [MessageMetadata](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-participant_MessageMetadata.html), and [Receipt](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-participant_Receipt.html) data types in the _Amazon Connect Participant Service API Reference Guide_. | December 23, 2022 +Microsoft Edge Chromium support| Amazon Connect now supports Microsoft Edge Chromium. For more information about supported browsers, see [Browsers supported by Amazon Connect.](https://docs.aws.amazon.com/connect/latest/adminguide/connect-supported-browsers.html) | December 22, 2022 @@ -274 +272 @@ Updated definition of DequeueTimestamp| For the updated definition, see [Contact -Amazon Connect supports JSON as a content type for chat messages| By supporting JSON as a content type, Amazon Connect provides you with a way to pass additional information over chat to provide rich personalized experiences. For example, rendering updates to a custom UI, customer-built interactive messages, language translation capabilities, and passing customer metadata to a third party bot. For more information, see [StartChatContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartChatContact.html) in the _Amazon Connect API Reference Guide_ , and [SendMessage](https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendMessage.html) in the _Amazon Connect Participant Service API Reference Guide_. | December 21, 2022 +Amazon Connect supports JSON as a content type for chat messages| By supporting JSON as a content type, Amazon Connect provides you with a way to pass additional information over chat to provide rich personalized experiences. For example, rendering updates to a custom UI, customer-built interactive messages, language translation capabilities, and passing customer metadata to a third party bot. For more information, see [StartChatContact](https://docs.aws.amazon.com/connect/latest/APIReference/API_StartChatContact.html) in the _Amazon Connect API Reference Guide_ , and [SendMessage](https://docs.aws.amazon.com/connect/latest/APIReference/API_connect-participant_SendMessage.html) in the _Amazon Connect Participant Service API Reference Guide_. | December 21, 2022 @@ -293 +291 @@ Added MonitorContact API| Added a new API for programmatically initiating monito -Search for profiles using multiple search keys| In addition to searching for profiles with a single search key (i.e., a key-values(s) pair), the SearchProfiles API has been enhanced to support searching for profiles using multiple keys and logical operators. This new functionality allows you to use between 1 and 5 search keys with `AND` or `OR` logic to find profiles with attributes that match the search criteria.. For more information, see the [SearchProfiles API reference](https://docs.aws.amazon.com/customerprofiles/latest/APIReference/API_SearchProfiles.html).| November 14, 2022 +Search for profiles using multiple search keys| In addition to searching for profiles with a single search key (i.e., a key-values(s) pair), the SearchProfiles API has been enhanced to support searching for profiles using multiple keys and logical operators. This new functionality allows you to use between 1 and 5 search keys with `AND` or `OR` logic to find profiles with attributes that match the search criteria.. For more information, see the [SearchProfiles API reference](https://docs.aws.amazon.com/connect/latest/APIReference/API_customerprofiles_SearchProfiles.html).| November 14, 2022 @@ -296 +294 @@ Added new fields to the GetFederationToken response payload| Added `SignInUrl`, -Added ability to disable case templates through the UpdateTemplate API| Disabling templates prevents users from creating cases by using the template. For more information, see the [Amazon Connect Cases API Reference](https://docs.aws.amazon.com/cases/latest/APIReference/Welcome.html).| November 9, 2022 +Added ability to disable case templates through the UpdateTemplate API| Disabling templates prevents users from creating cases by using the template. For more information, see the [Amazon Connect Cases API Reference](https://docs.aws.amazon.com/connect/latest/APIReference/cases-api.html).| November 9, 2022 @@ -306 +304 @@ Added Ctrl+Shift+F to search flow block titles and metadata| For more informatio -GA for Amazon Connect Cases| We've released Amazon Connect Cases for General Availability. Amazon Connect Cases allows your agents to quickly track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. For more information, see [Amazon Connect Cases](https://docs.aws.amazon.com/connect/latest/adminguide/cases.html) and [Amazon Connect Cases API Reference](https://docs.aws.amazon.com/cases/latest/APIReference/Welcome.html).| October 3, 2022 +GA for Amazon Connect Cases| We've released Amazon Connect Cases for General Availability. Amazon Connect Cases allows your agents to quickly track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. For more information, see [Amazon Connect Cases](https://docs.aws.amazon.com/connect/latest/adminguide/cases.html) and [Amazon Connect Cases API Reference](https://docs.aws.amazon.com/connect/latest/APIReference/cases-api.html).| October 3, 2022 @@ -310 +308 @@ Visualize historical queue data| You can now visualize historical queue data by -Voice spoofing| Use Voice ID to evaluate calls for voice spoofing. For more information, see [Voice spoofing detection](https://docs.aws.amazon.com/connect/latest/adminguide/voice-id.html#voice-spoofing-detection) and the [Amazon Connect Voice ID API Reference](https://docs.aws.amazon.com/voiceid/latest/APIReference/Welcome.html).| August 29, 2022 +Voice spoofing| Use Voice ID to evaluate calls for voice spoofing. For more information, see [Voice spoofing detection](https://docs.aws.amazon.com/connect/latest/adminguide/voice-id.html#voice-spoofing-detection) and the [Amazon Connect Voice ID API Reference](https://docs.aws.amazon.com/connect/latest/APIReference/voiceid-api.html).| August 29, 2022 @@ -320,2 +318,2 @@ Support for Lex intent confidence scores and sentiment analysis| You can further -GA for Amazon Connect Outbound Campaigns| Released Amazon Connect Outbound Campaigns, formally known as High-volume outbound communications, for General Availability. This release includes a set of APIs for creating and managing outbound campaigns. For more information, see [Enable Amazon Connect outbound campaigns](https://docs.aws.amazon.com/connect/latest/adminguide/outbound-campaigns.html) and [Amazon Connect Amazon Connect Outbound Campaigns API Reference](https://docs.aws.amazon.com/connect-outbound/latest/APIReference/Welcome.html.html).| June 20, 2022 -Amazon Connect Cases (Preview)| Amazon Connect Cases (Preview) allows your agents to quickly track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. For more information, see [Amazon Connect Cases (Preview)](https://docs.aws.amazon.com/connect/latest/adminguide/cases.html) and [Amazon Connect Cases API Reference (Preview)](https://docs.aws.amazon.com/cases/latest/APIReference/Welcome.html).| June 20, 2022 +GA for Amazon Connect Outbound Campaigns| Released Amazon Connect Outbound Campaigns, formally known as High-volume outbound communications, for General Availability. This release includes a set of APIs for creating and managing outbound campaigns. For more information, see [Enable Amazon Connect outbound campaigns](https://docs.aws.amazon.com/connect/latest/adminguide/outbound-campaigns.html) and [Amazon Connect Amazon Connect Outbound Campaigns API Reference](https://docs.aws.amazon.com/connect/latest/APIReference/connect-outbound-api.html).| June 20, 2022 +Amazon Connect Cases (Preview)| Amazon Connect Cases (Preview) allows your agents to quickly track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. For more information, see [Amazon Connect Cases (Preview)](https://docs.aws.amazon.com/connect/latest/adminguide/cases.html) and [Amazon Connect Cases API Reference (Preview)](https://docs.aws.amazon.com/connect/latest/APIReference/cases-api.html).| June 20, 2022 @@ -327 +325 @@ Updated workflow for outbound campaigns| Updated the workflow for onboarding to -Voice ID expires speakers| For BIPA Compliance, Amazon Connect Voice ID automatically expires speakers that have not been accessed for enrollment, re-enrollment, or successful authentication for three years. You can see a speaker's last access time by looking at the `lastAccessedAt` attribute returned by the [DescribeSpeaker](https://docs.aws.amazon.com/voiceid/latest/APIReference/API_DescribeSpeaker.html) and [ListSpeakers](https://docs.aws.amazon.com/voiceid/latest/APIReference/API_ListSpeakers.html) APIs, and the [What data is stored?](https://docs.aws.amazon.com/connect/latest/adminguide/voice-id.html#voice-id-data-storage) section of the Amazon Connect Admin Guide. | May 25, 2022 +Voice ID expires speakers| For BIPA Compliance, Amazon Connect Voice ID automatically expires speakers that have not been accessed for enrollment, re-enrollment, or successful authentication for three years. You can see a speaker's last access time by looking at the `lastAccessedAt` attribute returned by the [DescribeSpeaker](https://docs.aws.amazon.com/connect/latest/APIReference/API_voiceid_DescribeSpeaker.html) and [ListSpeakers](https://docs.aws.amazon.com/connect/latest/APIReference/API_voiceid_ListSpeakers.html) APIs, and the [What data is stored?](https://docs.aws.amazon.com/connect/latest/adminguide/voice-id.html#voice-id-data-storage) section of the Amazon Connect Admin Guide. | May 25, 2022 @@ -332 +330 @@ Multi-party calls| You can enable Amazon Connect to allow up to six parties on a -Play prompts from an Amazon S3 bucket| Added the ability to source prompts from an Amazon S3 bucket. This enables you to store as many voice prompts as needed in Amazon S3 and access them in real time using contact attributes in the following flow blocks that play prompts: [Get customer input](https://docs.aws.amazon.com/connect/latest/adminguide/get-customer-input), [Loop prompts](https://docs.aws.amazon.com/connect/latest/adminguide/loop-prompts), [Play prompt](https://docs.aws.amazon.com/connect/latest/adminguide/play), and [Store customer input](https://docs.aws.amazon.com/connect/latest/adminguide/store-customer-input).| April 5, 2022 +Play prompts from an Amazon S3 bucket| Added the ability to source prompts from an Amazon S3 bucket. This enables you to store as many voice prompts as needed in Amazon S3 and access them in real time using contact attributes in the following flow blocks that play prompts: [Get customer input](https://docs.aws.amazon.com/connect/latest/adminguide/get-customer-input.html), [Loop prompts](https://docs.aws.amazon.com/connect/latest/adminguide/loop-prompts.html), [Play prompt](https://docs.aws.amazon.com/connect/latest/adminguide/play.html), and [Store customer input](https://docs.aws.amazon.com/connect/latest/adminguide/store-customer-input.html).| April 5, 2022 @@ -351 +349 @@ Documented Average API Connecting Time| Documented the real-time metric **Averag -Released Identity Resolution to consolidate similar profiles| Amazon Connect Customer Profiles offers Identity Resolution, a feature that is designed to automatically detect similar customer profiles by comparing name, email address, phone number, date of birth, and address. For more information, see [Use Identity Resolution to consolidate similar profiles](https://docs.aws.amazon.com/connect/latest/adminguide/use-identity-resolution.html) and the [Amazon Connect Customer Profiles API Reference](https://docs.aws.amazon.com/customerprofiles/latest/APIReference/Welcome.html).| November 24, 2021 +Released Identity Resolution to consolidate similar profiles| Amazon Connect Customer Profiles offers Identity Resolution, a feature that is designed to automatically detect similar customer profiles by comparing name, email address, phone number, date of birth, and address. For more information, see [Use Identity Resolution to consolidate similar profiles](https://docs.aws.amazon.com/connect/latest/adminguide/use-identity-resolution.html) and the [Amazon Connect Customer Profiles API Reference](https://docs.aws.amazon.com/connect/latest/APIReference/customerprofiles-api.html).| November 24, 2021 @@ -356,2 +354,2 @@ Added modular flows to help you create common functions| Flow modules are reusab -Search contacts by custom contact attributes| Added support for searching contacts by custom contact attributes (also called user-defined attributes). For more information, see [Search by custom contact attributes](https://docs.aws.amazon.com/connect/latest/adminguide/search-custom-attributes).| November 15, 2021 -Added Customer profiles block| Added the [Customer profiles](https://docs.aws.amazon.com/connect/latest/adminguide/customer-profiles-block) block. It enables you to retrieve, create, and update a customer profile.| November 15, 2021 +Search contacts by custom contact attributes| Added support for searching contacts by custom contact attributes (also called user-defined attributes). For more information, see [Search by custom contact attributes](https://docs.aws.amazon.com/connect/latest/adminguide/search-custom-attributes.html).| November 15, 2021 +Added Customer profiles block| Added the [Customer profiles](https://docs.aws.amazon.com/connect/latest/adminguide/customer-profiles-block.html) block. It enables you to retrieve, create, and update a customer profile.| November 15, 2021 @@ -374 +372 @@ Preview release of outbound campaigns| Added content for the preview release of -New Amazon AppIntegrations Service APIs| New DataIntegration APIs for the Amazon AppIntegrations Service: `CreateDataIntegration`, `DeleteDataIntegration`, `GetDataIntegration`, `ListDataIntegrationAssociations`, `ListDataIntegrations`, `UpdateDataIntegration`. For more information, see [Amazon AppIntegrations Service API Reference](https://docs.aws.amazon.com/appintegrations/latest/APIReference/Welcome.html).| September 27, 2021 +New Amazon AppIntegrations Service APIs| New DataIntegration APIs for the Amazon AppIntegrations Service: `CreateDataIntegration`, `DeleteDataIntegration`, `GetDataIntegration`, `ListDataIntegrationAssociations`, `ListDataIntegrations`, `UpdateDataIntegration`. For more information, see [Amazon AppIntegrations Service API Reference](https://docs.aws.amazon.com/connect/latest/APIReference/appintegrations-api.html).| September 27, 2021 @@ -376 +374 @@ Amazon Connect Wisdom - General Availability| In November 2023 we released Amazo -Amazon Connect Voice ID - General Availability| For more information, see [Use real-time caller authentication with Voice ID](https://docs.aws.amazon.com/connect/latest/adminguide/voice-id.html) and the [Amazon Connect Voice ID API Reference](https://docs.aws.amazon.com/voiceid/latest/APIReference/Welcome.html). | September 27, 2021 +Amazon Connect Voice ID - General Availability| For more information, see [Use real-time caller authentication with Voice ID](https://docs.aws.amazon.com/connect/latest/adminguide/voice-id.html) and the [Amazon Connect Voice ID API Reference](https://docs.aws.amazon.com/connect/latest/APIReference/voiceid-api.html). | September 27, 2021 @@ -397,2 +395,2 @@ Quick connects management API GA| Released Amazon Connect quick connects managem -Added service quota for Amazon Lex V2 bot aliases per instance = 100| For more information about service quotas, see [Amazon Connect service quotas](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits). | June 17, 2021 -Support for Amazon Lex V2 console and APIs| For information on using the Amazon Lex V2 console, see [Add an Amazon Lex bot](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-lex). Added these three APIs: AssociateLexBot, DisassociateLexBot, and ListLexBots. See the [Amazon Connect Service API Reference](https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html). | June 15, 2021 +Added service quota for Amazon Lex V2 bot aliases per instance = 100| For more information about service quotas, see [Amazon Connect service quotas](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html). | June 17, 2021 +Support for Amazon Lex V2 console and APIs| For information on using the Amazon Lex V2 console, see [Add an Amazon Lex bot](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-lex.html). Added these three APIs: AssociateLexBot, DisassociateLexBot, and ListLexBots. See the [Amazon Connect Service API Reference](https://docs.aws.amazon.com/connect/latest/APIReference/Welcome.html). | June 15, 2021 @@ -406 +404 @@ Announced upcoming change to Agent audit report| In a future release, you'll be -Added identity resolution APIs (preview) to Customer Profiles. | For more information, see the [GetMatches](https://docs.aws.amazon.com/customerprofiles/latest/APIReference/API_GetMatches.html) and [MergeProfiles](https://docs.aws.amazon.com/customerprofiles/latest/APIReference/API_MergeProfiles.html) APIs in the Amazon Connect Customer Profiles API reference.| April 30, 2021 +Added identity resolution APIs (preview) to Customer Profiles. | For more information, see the [GetMatches](https://docs.aws.amazon.com/connect/latest/APIReference/API_customerprofiles_GetMatches.html) and [MergeProfiles](https://docs.aws.amazon.com/connect/latest/APIReference/API_customerprofiles_MergeProfiles.html) APIs in the Amazon Connect Customer Profiles API reference.| April 30, 2021 @@ -426 +424 @@ Queue APIs (Preview)| Added APIs so you can programmatically create and manage q -Amazon AppIntegrations APIs - GA| Released Amazon AppIntegrations APIs for general availability (GA). For more information, see [Amazon AppIntegrations APIs - GA](https://docs.aws.amazon.com/appintegrations/latest/APIReference/Welcome.html).| January 29, 2021 +Amazon AppIntegrations APIs - GA| Released Amazon AppIntegrations APIs for general availability (GA). For more information, see [Amazon AppIntegrations APIs - GA](https://docs.aws.amazon.com/connect/latest/APIReference/appintegrations-api.html).| January 29, 2021 @@ -433 +431 @@ Tasks| Added support for tasks, allowing you to prioritize, assign, track, and e -Real-time analytics using Contact Lens for Amazon Connect| Added real-time analytics for Contact Lens so you can detect and resolve customer issues more proactively while the call is in progress. For more information, see [Analyze Conversations with Contact Lens for Amazon Connect](https://docs.aws.amazon.com/connect/latest/adminguide/analyze-conversations).| December 1, 2020 +Real-time analytics using Contact Lens for Amazon Connect| Added real-time analytics for Contact Lens so you can detect and resolve customer issues more proactively while the call is in progress. For more information, see [Analyze Conversations with Contact Lens for Amazon Connect](https://docs.aws.amazon.com/connect/latest/adminguide/analyze-conversations.html).| December 1, 2020 @@ -478 +475,0 @@ Added topics on saving, sharing, and publishing reports | For more information, -Updated flow block definitions | For more information, see . | January 17, 2020