AWS connect documentation change
Summary
Added end of support notice for Amazon Connect Voice ID and restructured release notes sections
Security assessment
The change announces deprecation of a service (Voice ID) but does not indicate any active security vulnerability or weakness. Deprecation notices are routine lifecycle management rather than security fixes.
Diff
diff --git a/connect/latest/adminguide/amazon-connect-release-notes.md b/connect/latest/adminguide/amazon-connect-release-notes.md index ea49786f2..8bb0392c4 100644 --- a//connect/latest/adminguide/amazon-connect-release-notes.md +++ b//connect/latest/adminguide/amazon-connect-release-notes.md @@ -5 +5 @@ -May 2025 UpdatesApril 2025 UpdatesMarch 2025 UpdatesFebruary 2025 UpdatesJanuary 2025 UpdatesEarlier Updates +End of support notice for Amazon Connect Voice IDAudio optimization for Omnissa cloud desktopsAgent hierarchy groups datatype in Analytics Data LakeAdditional AWS Regions for WhatsApp Business messaging and SMSAccess Contact Lens real-time dashboards in AWS GovCloud (US) RegionAdministrator access for agent schedulesApril 2025 UpdatesMarch 2025 UpdatesFebruary 2025 UpdatesJanuary 2025 UpdatesEarlier Updates @@ -11 +11 @@ We recommend subscribing to the RSS feed so updates to these notes are delivered -## May 2025 Updates +## End of support notice for Amazon Connect Voice ID @@ -13 +13,3 @@ We recommend subscribing to the RSS feed so updates to these notes are delivered -### Audio optimization for Omnissa cloud desktops +End of support notice: On May 20, 2026, AWS will end support for Amazon Connect Voice ID. After May 20, 2026, you will no longer be able to access Voice ID on the Amazon Connect console, access Voice ID features on the Amazon Connect admin website or Contact Control Panel, or access Voice ID resources. For more information, visit [Amazon Connect Voice ID end of support](https://docs.aws.amazon.com/connect/latest/adminguide/amazonconnect-voiceid-end-of-support.html). + +## Audio optimization for Omnissa cloud desktops @@ -17 +19 @@ You can deliver high-quality voice experiences in Omnissa Virtual Desktop Infras -### Agent hierarchy groups datatype in Analytics Data Lake +## Agent hierarchy groups datatype in Analytics Data Lake @@ -21 +23 @@ You can use an agent hierarchy groups table to incorporate organizational struct -### Additional AWS Regions for WhatsApp Business messaging and SMS +## Additional AWS Regions for WhatsApp Business messaging and SMS @@ -25 +27 @@ Amazon Connect supports WhatsApp Business messaging and SMS in additional Region -### Access Contact Lens real-time dashboards in AWS GovCloud (US) Region +## Access Contact Lens real-time dashboards in AWS GovCloud (US) Region @@ -29 +31 @@ You can access Amazon Connect Contact Lens real-time queue and agent performance -### Administrator access for agent schedules +## Administrator access for agent schedules