AWS connect documentation change
Summary
Removed section about reviewing past conversation recordings/transcripts and fixed typos in playback instructions
Security assessment
The change removes documentation steps for accessing recordings but does not indicate a security vulnerability. While the deleted section mentioned permissions, this is a documentation cleanup rather than addressing a specific security issue.
Diff
diff --git a/connect/latest/adminguide/review-recorded-conversations.md b/connect/latest/adminguide/review-recorded-conversations.md index aa2bc9a93..d9e05e5a8 100644 --- a//connect/latest/adminguide/review-recorded-conversations.md +++ b//connect/latest/adminguide/review-recorded-conversations.md @@ -5 +5 @@ -Review recordings and transcripts of past agent conversationsReview recordings and transcripts of automated voice interactions (with IVR and bots)Review recordings/transcripts of past conversationsPause, rewind, or fast-forwardTroubleshoot problems +Review recordings and transcripts of past agent conversationsReview recordings and transcripts of automated voice interactions (with IVR and bots)Pause, rewind, or fast-forwardTroubleshoot problems @@ -52 +52 @@ We recommend using the **Contact ID** filter to [search for recordings](./search -Use the following steps to pause, rewinder, or fast-forward a voice recording. +Use the following steps to pause, rewind, or fast-forward a voice recording. @@ -115,29 +114,0 @@ You can view the following flow blocks within the Amazon Connect UI on the conta -## Review recordings/transcripts of past conversations - -These are the steps that a manager does to review past recordings/transcripts of conversations. - - 1. Log in to Amazon Connect with a user account that has [permissions to access recordings](./assign-permissions-to-review-recordings.html). - - 2. In Amazon Connect choose **Analytics and optimization** , **Contact search**. - - 3. Filter the list of contacts by date, agent login, phone number, or other criteria. Choose **Search**. - -###### Tip - -We recommend using the **Contact ID** filter to [search for recordings](./search-recordings.html). This is the best way to ensure you get the right recording for the contact. Many recordings have the same name as the contact ID, but not all. - - 4. Agent interactions that were recorded have icons in the **Recording/Transcript** column, as shown in the following image. If you don't have the appropriate permissions, you won't see these icons. - - - - 5. To listen to a recording of a voice conversation, or read the transcript of a chat, choose the **Play** icon, as shown in the following image. - - - - 6. If you choose the play icon for a transcript, it appears, as shown in the following image. - - - - - - @@ -146 +117 @@ We recommend using the **Contact ID** filter to [search for recordings](./search -Use the following steps to pause, rewinder, or fast-forward a voice recording. +Use the following steps to pause, rewind, or fast-forward a voice recording.