AWS connect documentation change
Summary
Added documentation for new chat messaging subtypes (Push notifications, WhatsApp Business Messaging) and expanded regional availability tables. Updated Contact Lens analytics table to include 'Analytics dashboards' column and updated region support details.
Security assessment
The changes primarily document feature availability expansions (new chat subtypes and regions) and table format updates. No security advisories, vulnerability fixes, or security configuration guidance were added. While WhatsApp integration might involve security considerations, the diff contains no explicit security context or controls documentation.
Diff
diff --git a/connect/latest/adminguide/regions.md b/connect/latest/adminguide/regions.md index fca83b679..042e16ee3 100644 --- a//connect/latest/adminguide/regions.md +++ b//connect/latest/adminguide/regions.md @@ -5 +5 @@ -Amazon ConnectAgent workspace and step-by-step guidesAgent workspace third-party applicationsAmazon Q in ConnectAnalytics data lakeAppIntegrationsCasesChat messaging: SMS subtypeCommunications widgetContact LensCustomer authenticationCustomer ProfilesCustomer Profiles calculated attributes APIExternal voice transferForecasting, capacity planning, and schedulingGlobal ResiliencyIn-app, web, and video calling capabilitiesLive media streamingOutbound campaignsTasksVoice ID +Amazon ConnectAgent workspace and step-by-step guidesAgent workspace third-party applicationsAmazon Q in ConnectAnalytics data lakeAppIntegrationsCasesChat messaging: SMS subtypeChat messaging: Push notificationsChat messaging: WhatsApp Business Messaging subtypeCommunications widgetContact LensCustomer authenticationCustomer ProfilesCustomer Profiles calculated attributes APIExternal voice transferForecasting, capacity planning, and schedulingGlobal ResiliencyIn-app, web, and video calling capabilitiesLive media streamingOutbound campaignsTasksVoice ID @@ -28,0 +29,4 @@ This topic lists the AWS Regions where Amazon Connect features are available. + * Chat messaging: Push notifications + + * Chat messaging: WhatsApp Business Messaging subtype + @@ -210,0 +215,50 @@ Europe (London) | eu-west-2 | cases.eu-west-2.amazonaws.com | HTTPS + * Africa (Cape Town) + + * Asia Pacific (Seoul) + + * Asia Pacific (Singapore) + + * Asia Pacific (Sydney) + + * Asia Pacific (Tokyo) + + * Canada (Central) + + * Europe (Frankfurt) + + * Europe (London) + + + + +## Chat messaging: Push notifications + + * US East (N. Virginia) + + * US West (Oregon) + + * Asia Pacific (Seoul) + + * Asia Pacific (Singapore) + + * Asia Pacific (Sydney) + + * Asia Pacific (Tokyo) + + * Canada (Central) + + * Europe (Frankfurt) + + * Europe (London) + + + + +## Chat messaging: WhatsApp Business Messaging subtype + + * US East (N. Virginia) + + * US West (Oregon) + + * Africa (Cape Town) + @@ -267,3 +321,3 @@ Europe (London) | eu-west-2 | contact-lens.eu-west-2.amazonaws.com | HTTPS -Region Name | Generative AI-powered contact categorization | Generative AI-powered post-contact summaries | Post-call analytics | Post-chat analytics | Real-time call analytics | Performance evaluations | Generative AI-powered performance evaluations | Screen recording | Theme detection ----|---|---|---|---|---|---|---|---|--- -US East (N. Virginia) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +Region Name | Generative AI-powered contact categorization | Generative AI-powered post-contact summaries | Analytics dashboards | Post-call analytics | Post-chat analytics | Real-time call analytics | Performance evaluations | Generative AI-powered performance evaluations | Screen recording | Theme detection +---|---|---|---|---|---|---|---|---|---|--- +US East (N. Virginia) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes @@ -273,7 +327,7 @@ Asia Pacific (Seoul) | Yes | Yes | Yes | Yes | Yes | Yes | \- | -Asia Pacific (Singapore) | \- | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes -Asia Pacific (Sydney) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes -Asia Pacific (Tokyo) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes -Canada (Central) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes -Europe (Frankfurt) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes -Europe (London) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes -AWS GovCloud (US-West) | \- | \- | \- | \- | \- | \- | \- | Yes | \- +Asia Pacific (Singapore) | \- | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +Asia Pacific (Sydney) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +Asia Pacific (Tokyo) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +Canada (Central) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +Europe (Frankfurt) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +Europe (London) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +AWS GovCloud (US-West) | \- | \- | Yes | \- | \- | \- | \- | \- | Yes | \-