AWS connect documentation change
Summary
Added four new documentation history entries describing feature updates: audio optimization for VDI, agent hierarchy groups data type, Contact Lens in GovCloud, and regional expansion for WhatsApp/SMS
Security assessment
All entries describe new feature capabilities rather than security updates. While GovCloud (US) is a security-focused region, the change only documents availability expansion rather than introducing security controls. No vulnerabilities or security enhancements are mentioned.
Diff
diff --git a/connect/latest/adminguide/doc-history.md b/connect/latest/adminguide/doc-history.md index efe002e8a..31772c8c4 100644 --- a//connect/latest/adminguide/doc-history.md +++ b//connect/latest/adminguide/doc-history.md @@ -12,0 +13,4 @@ Change| Description| Date +Audio optimization for Omnissa cloud desktops| You can deliver high-quality voice experiences in Omnissa Virtual Desktop Infrastructure (VDI) environments. Amazon Connect automatically optimizes audio by redirecting media from your agent's local desktop to Amazon Connect, simplifying the agent experience and improving audio quality by reducing network hops. Agents can simply log into their Omnissa remote desktop application (that is, Omnissa Horizon) and start accepting calls using your custom agent user interface. For more information, see [Optimize Amazon Connect audio for Omnissa cloud desktops](https://docs.aws.amazon.com/connect/latest/adminguide/using-ccp-vdi-omnissa-step-by-step.html). | May 8, 2025 +Agent hierarchy groups datatype in analytics data lake| You can use an agent hierarchy groups table to incorporate organizational structure data into your custom analytics and reporting workflows. You can join this with existing tables such as Users to retrieve complete hierarchical information about your agents and their team assignments. For more information, see [Agent Hierarchy Groups](https://docs.aws.amazon.com/connect/latest/adminguide/data-lake-configuration-data.html#agent-hierarchy-groups). | May 7, 2025 +Access Contact Lens real-time dashboards in AWS GovCloud (US) Region| You can access Amazon Connect Contact Lens real-time queue and agent performance dashboards, and flows performance dashboards in AWS GovCloud (US) Region, a secure cloud environment designed for government and public sector customers. For more information, see [Contact Lens features by Region](https://docs.aws.amazon.com/connect/latest/adminguide/regions.html#contactlens_region). | May 6, 2025 +Additional AWS Regions for WhatsApp Business messaging and SMS| Amazon Connect supports WhatsApp Business messaging and SMS in additional Regions. For more information, see [Availability of Amazon Connect features by Region](https://docs.aws.amazon.com/connect/latest/adminguide/regions.html). | May 6, 2025