AWS connect documentation change
Summary
Expanded regional availability for WhatsApp/SMS features
Security assessment
Standard regional expansion update with no security implications mentioned.
Diff
diff --git a/connect/latest/adminguide/amazon-connect-release-notes.md b/connect/latest/adminguide/amazon-connect-release-notes.md index 9f27164ed..ea49786f2 100644 --- a//connect/latest/adminguide/amazon-connect-release-notes.md +++ b//connect/latest/adminguide/amazon-connect-release-notes.md @@ -12,0 +13,16 @@ We recommend subscribing to the RSS feed so updates to these notes are delivered +### Audio optimization for Omnissa cloud desktops + +You can deliver high-quality voice experiences in Omnissa Virtual Desktop Infrastructure (VDI) environments. Amazon Connect automatically optimizes audio by redirecting media from your agent's local desktop to Amazon Connect, simplifying the agent experience and improving audio quality by reducing network hops. Agents can simply log into their Omnissa remote desktop application (that is, Omnissa Horizon) and start accepting calls using your custom agent user interface. For more information, see [Optimize Amazon Connect audio for Omnissa cloud desktops](./using-ccp-vdi-omnissa-step-by-step.html). + +### Agent hierarchy groups datatype in Analytics Data Lake + +You can use an agent hierarchy groups table to incorporate organizational structure data into your custom analytics and reporting workflows. You can join this with existing tables such as Users to retrieve complete hierarchical information about your agents and their team assignments. For more information, see [Agent Hierarchy Groups](./data-lake-configuration-data.html#agent-hierarchy-groups). + +### Additional AWS Regions for WhatsApp Business messaging and SMS + +Amazon Connect supports WhatsApp Business messaging and SMS in additional Regions. For more information, see [Availability of Amazon Connect features by Region](./regions.html). + +### Access Contact Lens real-time dashboards in AWS GovCloud (US) Region + +You can access Amazon Connect Contact Lens real-time queue and agent performance dashboards, and flows performance dashboards in AWS GovCloud (US) Region, a secure cloud environment designed for government and public sector customers. For more information, see [Contact Lens features by Region](./regions.html#regions-contactlens). + @@ -105 +121 @@ Analytics data lake enables contact center managers to leverage BI tools of thei -For more information on Analytics data lake, see [Amazon Connect Analytics data lake](./data-lake.html). +For more information on Analytics data lake, see [Amazon Connect analytics data lake](./data-lake.html). @@ -107 +123 @@ For more information on Analytics data lake, see [Amazon Connect Analytics data -There are updated tables for Contact records, Contact Evaluation records, Lex, and Outbound Campaigns. For tables of the latest fields, see [Data type definitions for Amazon Connect Analytics data lake](./data-type-definitions.html). +There are updated tables for Contact records, Contact Evaluation records, Lex, and Outbound Campaigns. For tables of the latest fields, see [Data type definitions for the Amazon Connect analytics data lake](./data-type-definitions.html). @@ -218 +234 @@ You can send automatic email notifications to agents when their contacts are eva -You can use Amazon Connect Agent Workspace to redirect audio from Citrix and Amazon WorkSpaces Virtual Desktop Infrastructure (VDI) environments to an agent's local device. Audio redirection improves voice quality and reduces latency for voice calls handled on virtual desktops. It provides a better experience for both end customers and agents. For more information, see [Use Agent Workspace to optimize audio for Citrix and Amazon WorkSpaces cloud desktops](./optimize-audio-cdd.html). +You can use Amazon Connect Agent Workspace to redirect audio from Citrix and Amazon WorkSpaces Virtual Desktop Infrastructure (VDI) environments to an agent's local device. Audio redirection improves voice quality and reduces latency for voice calls handled on virtual desktops. It provides a better experience for both end customers and agents. For more information, see [Use Agent Workspace to optimize audio for Citrix, Amazon WorkSpaces, and Omnissa cloud desktops](./optimize-audio-cdd.html). @@ -284 +300 @@ Published schedules data is provided in the Analytics data lake, which allows yo -For more information, see [Scheduling data in Amazon Connect Analytics data lake](./data-lake-scheduling.html). +For more information, see [Scheduling data in the Amazon Connect analytics data lake](./data-lake-scheduling.html). @@ -425 +441 @@ You can use published forecast (short-term and long-term) data in the analytics -For more information about the content of the forecasting tables in the data lake, see [Forecasting data in Amazon Connect Analytics data lake](./data-lake-forecasting-data.html). +For more information about the content of the forecasting tables in the data lake, see [Forecasting data in the Amazon Connect analytics data lake](./data-lake-forecasting-data.html). @@ -955 +971 @@ You can use Analytics data lake as a central location to query various types of -For more information, see [Access Amazon Connect Analytics data lake](./access-datalake.html). In addition, see new actions in the [Analytics data lake actions](https://docs.aws.amazon.com/connect/latest/APIReference/analyticsdataset-api.html) topic in the _Amazon Connect API Reference_. +For more information, see [Access Amazon Connect analytics data lake](./access-datalake.html). In addition, see new actions in the [Analytics data lake actions](https://docs.aws.amazon.com/connect/latest/APIReference/analyticsdataset-api.html) topic in the _Amazon Connect API Reference_.