AWS connect documentation change
Summary
Updated staff rules documentation with restructured content, added new configuration options (access permissions, shift overrides, contract rules), and clarified time-off eligibility requirements
Security assessment
Added documentation about 'Access to all published schedules' requiring specific permissions (Scheduling, Schedule manager - Edit) which relates to access control security features. However, there's no evidence this addresses an existing security vulnerability.
Diff
diff --git a/connect/latest/adminguide/scheduling-create-staff-rules.md b/connect/latest/adminguide/scheduling-create-staff-rules.md index df6f95af5..e37a6eb17 100644 --- a//connect/latest/adminguide/scheduling-create-staff-rules.md +++ b//connect/latest/adminguide/scheduling-create-staff-rules.md @@ -5 +5 @@ -Create rulesImport time off balance +Create staff rules for individualsImport time off balance for individuals @@ -11,3 +11 @@ Use staff rules to specify optional details for individual agents and supervisor - * The individual staff rules you specify here override any staffing group rules when their schedule is generated. - - +###### Note @@ -14,0 +13 @@ Use staff rules to specify optional details for individual agents and supervisor +The individual staff rules you specify here override any staffing group rules when their schedule is generated. @@ -20 +19 @@ For example, you might set up the staffing group to generate a schedule where ev - * Create rules + * Create staff rules for individuals @@ -22 +21 @@ For example, you might set up the staffing group to generate a schedule where ev - * Import time off balance + * Import time off balance for individuals @@ -35,5 +34 @@ For more information, see [Assign permissions](./required-optimization-permissio - 3. On the **Scheduling** page, choose the **Staff Rules** tab, and then search and choose one or more staff from the list. Every time staff is selected, the staff count is displayed in the **Apply to Staff** button. - - 4. Specify optional details such as: - - * **Time zone** : Render schedules in the local time zone of the agent. + 3. On the **Scheduling** page, choose the **Staff rules** tab, and then search and choose one or more staff from the list. Every time staff is selected, the staff count is displayed in the **Apply to Staff** button. @@ -41 +36 @@ For more information, see [Assign permissions](./required-optimization-permissio - * **Shift start and end dates** : Schedule specific agent shifts based on start or end dates. +The following image of the **Scheduling** page shows you **Staff rules** tab, the list of agents, and the **Apply to Staff** button. @@ -43 +38 @@ For more information, see [Assign permissions](./required-optimization-permissio - * **Working hours and minutes** : Define the minimum and maximum working hours per day and per week. Working hours should include non-productive time, such as breaks and meals. + @@ -45 +40 @@ For more information, see [Assign permissions](./required-optimization-permissio -For example: + 4. In the **Staff details** section, specify optional details such as: @@ -47,3 +42 @@ For example: - * If you want to generate agent schedules that are 8 hours and 30 minutes long each day, then specify 8 hours and 30 minutes in both **min** and **max** working hour fields. - - * If you want to allow the system to generate more efficient schedules, you may provide a **min** and **max** working hours window. The system will generate the most optimal schedule duration based on forecasts and agent availability. + * **Time zone** : Render schedules in the local time zone of the agent. @@ -51 +44 @@ For example: - * **Consecutive days worked or days off** : Schedule shifts based on the allowed range of consecutive days worked or days off. + * **Access to all published schedules** : Select **Yes** to give this user access to all published schedules without being a supervisor in staffing groups. Note that the user still needs **Scheduling, Schedule manager - Edit** permission in their security profile. @@ -53 +46 @@ For example: - * **Associate to shift profile** : You can assign a shift profile to individual agents. This is useful to do when, for example, you have part-time agents who are in the same staffing group as your full-time agents, but they require their own shift profile. + * **Staff start date** and **Staff end date** : Schedule agents based on respective start and end dates. For example, if someone is starting on May 15th, set this start date as May 15th to ensure that schedules are not generated for this agent before this date. @@ -55 +48 @@ For example: -The following image shows the location of the **Associate to shift profile** dropdown menu on the **Staff rules** tab. + * **Eligible to request time-off** : Specify whether this agent is eligible to request time-off. @@ -57 +50 @@ The following image shows the location of the **Associate to shift profile** dro - + * **Eligible to trade shifts** : Specify whether this agent eligible to trade shifts. @@ -59 +52 @@ The following image shows the location of the **Associate to shift profile** dro - 5. ###### Note + 5. In the **Shift profile override** section, choose **Enabled** to define a specific shift profile or shift rotation pattern for each agent. @@ -61 +54 @@ The following image shows the location of the **Associate to shift profile** dro -After you save the details, you cannot set them back to the default (Blank). Your only option is to update the details. + 6. In the **Staff contract rules** section, define rules that must be applied when scheduling this agent. For example, they must get 2 consecutive days off every week, they cannot work more than 40 hours per week, they must have a gap of 11 hours between consecutive shifts, and more. @@ -63 +56 @@ After you save the details, you cannot set them back to the default (Blank). You -Choose **Apply to Staff**. This saves the rules, and ensures they are applied during the next scheduling cycle. + 7. Choose **Apply to Staff**. This saves the rules, and ensures they are applied during the next scheduling cycle. @@ -99,3 +92 @@ After the .csv file is successfully uploaded, Amazon Connect checks the availabl - * The time off balance for the requested time off type must be equal to or greater than the duration of the requested time off. - - +###### Note @@ -102,0 +94 @@ After the .csv file is successfully uploaded, Amazon Connect checks the availabl +The time off balance for the requested time off type must be equal to or greater than the duration of the requested time off.