AWS connect documentation change
Summary
Updated documentation history with entries for new agent scheduling access controls and API enhancements
Security assessment
Routine documentation update tracking content changes. No security-specific content added or modified in this changelog entry.
Diff
diff --git a/connect/latest/adminguide/doc-history.md b/connect/latest/adminguide/doc-history.md index 03dc92cb4..efe002e8a 100644 --- a//connect/latest/adminguide/doc-history.md +++ b//connect/latest/adminguide/doc-history.md @@ -12,0 +13,2 @@ Change| Description| Date +Enhanced contact information in DescribeContact API| The DescribeContact API provides richer contact information, enabling more efficient contact center operations. The enhanced API response includes detailed insights such as disconnect reasons, recording status, after-contact work time, and custom contact attributes in a single call. This allows programmatic handling of contact scenarios, such as automatically re-queuing disconnected chats based on specific disconnect reasons, helping maintain conversation continuity. For more information, see the [DescribeContact API](https://docs.aws.amazon.com/connect/latest/APIReference/API_DescribeContact.html) documentation.| May 1, 2025 +Administrator access for agent schedules| You can give certain users access to all published agent schedules without being added as a supervisor to every staff group. See the **Access to all published schedules** option on the **Staff rules** tab of the **Scheduling** page. For more information, see [Create staff rules for scheduling](https://docs.aws.amazon.com/connect/latest/adminguide/scheduling-create-staff-rules.html). | May 1, 2025