AWS connect documentation change
Summary
Added May 2025 updates including administrator access controls for agent schedules and enhanced contact information in DescribeContact API
Security assessment
The 'Administrator access for agent schedules' change introduces granular access control capabilities, reducing over-provisioning of supervisor privileges. While this improves security posture by enabling least-privilege access, there is no evidence it addresses a specific existing vulnerability. The API enhancement focuses on operational data exposure without explicit security context.
Diff
diff --git a/connect/latest/adminguide/amazon-connect-release-notes.md b/connect/latest/adminguide/amazon-connect-release-notes.md index d640fc451..9f27164ed 100644 --- a//connect/latest/adminguide/amazon-connect-release-notes.md +++ b//connect/latest/adminguide/amazon-connect-release-notes.md @@ -5 +5 @@ -April 2025 UpdatesMarch 2025 UpdatesFebruary 2025 UpdatesJanuary 2025 UpdatesEarlier Updates +May 2025 UpdatesApril 2025 UpdatesMarch 2025 UpdatesFebruary 2025 UpdatesJanuary 2025 UpdatesEarlier Updates @@ -10,0 +11,6 @@ We recommend subscribing to the RSS feed so updates to these notes are delivered +## May 2025 Updates + +### Administrator access for agent schedules + +You can grant administrator access to agent schedules, making it easier to address key operational needs with minimal configuration. You can give certain users access to all published agent schedules without being added as a supervisor to every staff group. See the **Access to all published schedules** option on the **Staff rules** tab of the **Scheduling** page. For more information, see [Create staff rules](./scheduling-create-staff-rules.html). + @@ -12,0 +19,4 @@ We recommend subscribing to the RSS feed so updates to these notes are delivered +### Enhanced contact information in DescribeContact API + +The DescribeContact API provides richer contact information, enabling more efficient contact center operations. The enhanced API response includes detailed insights such as disconnect reasons, recording status, after-contact work time, and custom contact attributes in a single call. This allows programmatic handling of contact scenarios, such as automatically re-queuing disconnected chats based on specific disconnect reasons, helping maintain conversation continuity. For more information, see the [DescribeContact API](https://docs.aws.amazon.com/connect/latest/APIReference/API_DescribeContact.html) documentation. +