AWS IDR documentation change
Summary
Revised service event notification process documentation
Security assessment
Clarifies operational procedures during AWS service disruptions but does not introduce or modify security-related content.
Diff
diff --git a/IDR/latest/userguide/idr-inc-mgmt-serv-events.md b/IDR/latest/userguide/idr-inc-mgmt-serv-events.md index 35194d49e..16bd153aa 100644 --- a//IDR/latest/userguide/idr-inc-mgmt-serv-events.md +++ b//IDR/latest/userguide/idr-inc-mgmt-serv-events.md @@ -7 +7 @@ -AWS Incident Detection and Response notifies you of an ongoing service event in your AWS Regions, whether or not your workload is impacted. During an AWS service event, AWS Incident Detection and Response creates an AWS Support case, joins your conference call bridge to receive feedback on impact and sentiment, and provides guidance to invoke your recovery plans during the event. You also receive a notification through AWS Health containing details of the event. Customers who aren't affected by the AWS owned service event (for example, operating in a different AWS Region, don't use the AWS service that's impaired, and so on) continue to be supported by the standard engagement. For more information about AWS Health, see [What is AWS Health?](https://docs.aws.amazon.com/health/latest/ug/what-is-aws-health.html). +AWS Incident Detection and Response notifies you during AWS service disruptions that have broad customer impact, including issues affecting multiple customers or problems with AWS services that your workload uses within an affected AWS Region or Availability Zone. Upon request, AWS Incident Detection and Response will join your conference call bridge to do the following: @@ -9 +9,14 @@ AWS Incident Detection and Response notifies you of an ongoing service event in -The following diagram illustrates the incident flow or process followed when an AWS service event occurs, outlining the steps taken by AWS teams, incident response teams, and customers to identify, mitigate, and resolve the service disruption or issue. + * Guide you through recovery plan implementation. + + * Relay potential workarounds. + + * Gather feedback on your sentiment and impact. + + * Advocate and escalate issues internally on your behalf. + + + + +You receive service disruption notifications through AWS Health. If you operate in an AWS Region unaffected by the service disruption or don't use the impaired services, you continue to receive support through standard AWS Incident Detection and Response engagements. For more information about AWS Health, see [What is AWS Health?](https://docs.aws.amazon.com/health/latest/ug/what-is-aws-health.html). + +To help you understand how AWS Incident Detection and Response supports you during service disruptions, review the following incident response workflow diagram. The diagram outlines the steps taken by AWS teams, and how incident response teams collaborate with you to identify, mitigate, and resolve the service disruption.