AWS connect low security documentation change
Summary
Updated step-by-step instructions for adding shift activities, including new login/permissions requirements, navigation steps, and renumbered procedures. Added security profile prerequisite and permissions documentation link.
Security assessment
The change explicitly adds a login requirement with specific security profile permissions ('Scheduling', 'Schedule manager - Edit') and links to permission documentation. This clarifies access control requirements, preventing unauthorized users from modifying schedules. While not fixing an active exploit, it addresses a potential misconfiguration risk by emphasizing proper permissions.
Diff
diff --git a/connect/latest/adminguide/scheduling-shift-activities-calendar-view.md b/connect/latest/adminguide/scheduling-shift-activities-calendar-view.md index 5f8c3ec18..8861816f6 100644 --- a//connect/latest/adminguide/scheduling-shift-activities-calendar-view.md +++ b//connect/latest/adminguide/scheduling-shift-activities-calendar-view.md @@ -13 +13 @@ Amazon Connect scheduling allows contact center managers, supervisors, and sched - 1. Choose the agents you wish to include in the activity by selecting the check-boxes next to their names. + 1. Log in to the Amazon Connect admin website with an account that has security profile permissions for **Scheduling** , **Schedule manager - Edit**. @@ -15 +15,7 @@ Amazon Connect scheduling allows contact center managers, supervisors, and sched - 2. Choose the **Actions** drop-down and select **Add Shift Activity**. This action will bring up the **Add Shift Activity** screen, populated with all the agents you selected in the previous step. +For more information, see [Assign permissions](./required-optimization-permissions.html). + + 2. On the Amazon Connect admin website, on the navigation menu, choose **Analytics and optimization** , **Scheduling** , and then select the **Published scheduled calendar** tab. + + 3. Choose the agents you want to include in the activity by selecting the check-boxes next to their names. + + 4. Choose the **Actions** drop-down and select **Add Shift Activity**. This action will bring up the **Add Shift Activity** screen, populated with all the agents you selected in the previous step. @@ -21 +27 @@ Amazon Connect scheduling allows contact center managers, supervisors, and sched - 3. Select a shift activity from the drop-down. + 5. Select a shift activity from the drop-down. @@ -23 +29 @@ Amazon Connect scheduling allows contact center managers, supervisors, and sched - 4. Select an activity type of **Shared** or **Individual** : + 6. Select an activity type of **Shared** or **Individual** : @@ -29 +35 @@ Amazon Connect scheduling allows contact center managers, supervisors, and sched - 5. Select the date and time for the activity. + 7. Select the date and time for the activity. @@ -31 +37 @@ Amazon Connect scheduling allows contact center managers, supervisors, and sched - 6. Select **Override rules check** if you want the system to ignore rules such as the minimum and maximum working hours exceeded. If unselected, any agent who violates rules due to the addition of this activity will be excluded from the activity. You can review the list of agents that didn't meet the criteria and the specific reasons for their exclusion in the **Actions log**. + 8. Select **Override rules check** if you want the system to ignore rules such as the minimum and maximum working hours exceeded. If unselected, any agent who violates rules due to the addition of this activity will be excluded from the activity. You can review the list of agents that didn't meet the criteria and the specific reasons for their exclusion in the **Actions log**. @@ -33 +39 @@ Amazon Connect scheduling allows contact center managers, supervisors, and sched - 7. Enter any note in the provided **Comment** text box. + 9. Enter any note in the provided **Comment** text box. @@ -35 +41 @@ Amazon Connect scheduling allows contact center managers, supervisors, and sched - 8. Choose **Apply** to add the activity to agent schedules. + 10. Choose **Apply** to add the activity to agent schedules. @@ -37 +43 @@ Amazon Connect scheduling allows contact center managers, supervisors, and sched - 9. You can monitor the progress in the **Actions log** , where the status will transition from **In progress** to **Complete**. + 11. You can monitor the progress in the **Actions log** , where the status will transition from **In progress** to **Complete**. @@ -69 +75 @@ The **Actions log** is designed to track the status of long running actions, suc - 1. From an agent’s shift, choose the activity, select **Remove** , and then select the activity name to open the remove activity screen. + 1. From an agent's shift, choose the activity, select **Remove** , and then select the activity name to open the remove activity screen. @@ -75 +81 @@ The **Actions log** is designed to track the status of long running actions, suc - +