AWS connect documentation change
Summary
Updated documentation for copying agent shifts with added login/permission requirements, reordered steps, and clarified instructions
Security assessment
Added explicit requirement for security profile permissions (Scheduling, Schedule manager - Edit) and link to permissions documentation. This improves security awareness but does not address a specific vulnerability.
Diff
diff --git a/connect/latest/adminguide/scheduling-copy-agent-shifts.md b/connect/latest/adminguide/scheduling-copy-agent-shifts.md index eac40effe..fd21938f2 100644 --- a//connect/latest/adminguide/scheduling-copy-agent-shifts.md +++ b//connect/latest/adminguide/scheduling-copy-agent-shifts.md @@ -7 +7 @@ -Amazon Connect scheduling allows contact center managers, supervisors, and schedulers to copy shifts from one agent to another agent or to that same agent. Shifts can be copied one day at a time or multiple days at a time. For example, copy the schedule for agent A for this week to next week, or copy agent A’s schedule for the next two weeks to agent B. +Contact center managers, supervisors, and schedulers can copy shifts from one agent to another agent or to that same agent. They can copy shifts one day at a time or multiple days at a time. For example, copy the schedule for agent A for this week to next week, or copy agent A's schedule for the next two weeks to agent B. @@ -9 +9 @@ Amazon Connect scheduling allows contact center managers, supervisors, and sched -###### Use the following steps to copy shifts +###### Complete the following steps to copy shifts @@ -11 +11 @@ Amazon Connect scheduling allows contact center managers, supervisors, and sched - 1. Select the shift that you would like to copy and choose **Copy shift**. This will open the **Copy shift** screen. You can copy shifts from either the day view or week view. + 1. Log in to the Amazon Connect admin website with an account that has security profile permissions for **Scheduling** , **Schedule manager - Edit**. @@ -13 +13 @@ Amazon Connect scheduling allows contact center managers, supervisors, and sched - 2. In the **Copy this shift** section, select a single date or a date range (up to 14 days) that you would like to copy from. +For more information, see [Assign permissions](./required-optimization-permissions.html). @@ -15 +15 @@ Amazon Connect scheduling allows contact center managers, supervisors, and sched - 3. In the **Add to** section, select the agents (up to 50 agents) you would like to copy the shift to. + 2. On the Amazon Connect admin website, on the navigation menu, choose **Analytics and optimization** , **Scheduling** , and then select the **Published scheduled calendar** tab. @@ -17 +17 @@ Amazon Connect scheduling allows contact center managers, supervisors, and sched - 4. In the **Add to** section, select a single date or date range to copy to. Ensure that the number of days selected in **Copy from** matches the number of days selected in **Copy to**. + 3. Select the shift that you would like to copy and choose **Copy shift**. This will open the **Copy shift** screen. You can copy shifts from either the day view or week view. @@ -19 +19 @@ Amazon Connect scheduling allows contact center managers, supervisors, and sched - 5. Choose **Apply** and then **Confirm**. + 4. In the **Copy this shift** section, select a single date or a date range (up to 14 days) that you would like to copy from. @@ -21 +21,7 @@ Amazon Connect scheduling allows contact center managers, supervisors, and sched - 6. Select **Override rules check** if you want the system to ignore rules such as minimum and maximum working hours. If unselected, copying the shift will fail for agents on specific dates where rule violations occur and you will be able to review the list of errors after choosing **Confirm**. + 5. In the **Add to** section, select the agents (up to 50 agents) you would like to copy the shift to. + + 6. In the **Add to** section, select a single date or date range to copy to. Ensure that the number of days selected in **Copy from** matches the number of days selected in **Copy to**. + + 7. Choose **Apply** and then **Confirm**. + + 8. Select **Override rules check** if you want the system to ignore rules such as minimum and maximum working hours. If unselected, copying the shift will fail for agents on specific dates where rule violations occur and you will be able to review the list of errors after choosing **Confirm**. @@ -45 +51 @@ Add shift activities in draft or published schedules -Set up shift rotation patterns +Remove agent shifts