AWS connect documentation change
Summary
Updated language support table to include language codes and regional specifications, and clarified Amazon Q guardrail language limitations
Security assessment
The change adds documentation about guardrail language limitations (English, French, Spanish) for Amazon Q in Connect, noting that other languages may have ineffective content evaluation. While this relates to security feature capabilities, there's no evidence of addressing a specific vulnerability.
Diff
diff --git a/connect/latest/adminguide/supported-languages.md b/connect/latest/adminguide/supported-languages.md index d0ff4109a..6396d92a5 100644 --- a//connect/latest/adminguide/supported-languages.md +++ b//connect/latest/adminguide/supported-languages.md @@ -131,69 +131,69 @@ Quick responses for chat and email contacts are available in English. -Languages | Post-call analytics | Real-time call analytics | Chat analytics | Sentiment analysis | Redaction | Gen AI Post-contact summaries | Performance evaluations | Gen AI evaluations | Pattern match languages ----|---|---|---|---|---|---|---|---|--- -Afrikaans | ✓* | | ✓ | | | | ✓* | | ✓* -Arabic (Gulf) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ -Arabic (Modern Standard) | ✓* | ✓* | ✓* | ✓* | | | ✓* | | ✓* -Bengali | ✓* | | ✓* | | | | ✓* | | ✓* -Bosnian | ✓* | | ✓* | | | | ✓* | | ✓* -Bulgarian | ✓* | | ✓* | | | | ✓* | | ✓* -Catalan | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -Chinese (Cantonese) | | | ✓* | | | | ✓* | | ✓* -Croatian | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -Czech | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -Danish | ✓* | ✓* | ✓* | | | | ✓ | | ✓ -Dutch | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -English (Australia) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (Great Britain) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (New Zealand) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (South Africa) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (United States) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (India) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (Ireland) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (Scotland) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (Wales) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -Estonia | ✓* | | ✓* | | | | ✓* | | ✓* -Farsi | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -Finnish | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -French (Canada) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ -French (France) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ -Galician | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -Greek | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -German (Germany) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ -German (Switzerland) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ -Hebrew | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -Hindi (India) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ -Hungarian | ✓* | | ✓* | | | | ✓* | | ✓* -Indonesian | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -Italian | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ -Japanese | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ -Kannada | ✓* | | ✓* | | | | ✓* | | ✓* -Korean (South Korea) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ -Latvian | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -Lithuanian | ✓* | | ✓* | | | | ✓* | | ✓* -Macedonian | ✓* | | ✓* | | | | ✓* | | ✓* -Malay | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -Malayalam | ✓* | | ✓* | | | | ✓* | | ✓* -Marathi | ✓* | | ✓* | | | | ✓* | | ✓* -Mandarin (Mainland China) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ -Norwegian | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -Polish | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -Portuguese (Brazil) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ -Portuguese (Portugal) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ -Romanian | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -Russian | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -Serbian | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -Sinhala | ✓* | | ✓* | | | | ✓* | | ✓* -Slovak | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -Slovenian | ✓* | | ✓* | | | | ✓* | | ✓* -Somali | ✓* | | ✓* | | | | ✓* | | ✓* -Spanish (Spain) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ -Spanish (United States) | ✓ | ✓ | ✓ | ✓ | ✓ | | ✓ | | ✓ -Sundanese | ✓* | | ✓* | | | | ✓* | | -Swedish | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -Tagalog/Filipino | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -Telugu | ✓* | | ✓* | | | | ✓* | | -Thai | ✓* | ✓* | ✓* | | | | ✓* | | -Turkish | ✓* | | ✓* | | | | ✓* | | ✓* -Ukranian | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -Vietnamese | ✓* | ✓* | ✓* | | | | ✓* | | ✓* -Zulu | ✓* | | ✓* | | | | ✓* | | ✓* +Language | Language code | Post-call analytics | Real-time call analytics | Chat analytics | Sentiment analysis | Redaction | Gen AI Post-contact summaries | Performance evaluations | Gen AI evaluations | Pattern match languages +---|---|---|---|---|---|---|---|---|---|--- +Afrikaans (South Africa) | af-ZA | ✓* | | ✓ | | | | ✓* | | ✓* +Arabic (Gulf) | ar-AE | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Arabic (Modern Standardl) | ar-SA | ✓* | ✓* | ✓* | ✓* | | | ✓* | | ✓* +Bengali (Bangladesh) | bn-IN | ✓* | | ✓* | | | | ✓* | | ✓* +Bosnian (Bosnia) | bs-BA | ✓* | | ✓* | | | | ✓* | | ✓* +Bulgarian (Bulgaria) | bg-BG | ✓* | | ✓* | | | | ✓* | | ✓* +Catalan (Spain) | ca-ES | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Chinese - Cantonese (Hong Kong) | zh-HK (yue-HK) | | | ✓* | | | | ✓* | | ✓* +Chinese - Simplified (China) | zh-CN | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Croatian (Croatia) | hr-HR | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Czech (Czech Republic) | cs-CZ | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Danish (Denmark) | da-DK | ✓* | ✓* | ✓* | | | | ✓ | | ✓ +Dutch (Netherlands) | nl-NL | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +English (Australia) | en-AU | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (United Kingdom) | en-GB | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (New Zealand) | en-NZ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (South Africa) | en-ZA | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (US) | en-US | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (India) | en-IN | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (Ireland) | en-IE | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (Scotland) | en-AB | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (Wales) | en-WL | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +Estonian (Estonia) | et-ET | ✓* | | ✓* | | | | ✓* | | ✓* +Farsi (Iran) | fa-IR | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Finnish (Finland) | fi-FI | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +French (Canada) | fr-CA | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +French (France) | fr-FR | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Galician (Spain) | gl-ES | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +German (Germany) | de-DE | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +German (Switzerland) | de-CH | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Greek (Greece) | el-GR | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Hebrew (Israel) | he-IL | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Hindi (India) | hi-IN | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Hungarian (Hungary) | hu-HU | ✓* | | ✓* | | | | ✓* | | ✓* +Indonesian (Indonesia) | id-ID | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Italian (Italy) | it-IT | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Japanese (Japan) | ja-JP | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Kannada (India) | kn-IN | ✓* | | ✓* | | | | ✓* | | ✓* +Korean (South Korea) | ko-KR | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Latvian (Latvia) | lv-LV | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Lithuanian (Lithuania) | lt-LT | ✓* | | ✓* | | | | ✓* | | ✓* +Macedonian (Macedonia) | mk-MK | ✓* | | ✓* | | | | ✓* | | ✓* +Malay (Malaysia) | ms-MY | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Malayalam (India) | ml-IN | ✓* | | ✓* | | | | ✓* | | ✓* +Marathi (India) | mr-IN | ✓* | | ✓* | | | | ✓* | | ✓* +Norwegian (Norway) | nb-NO | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Polish (Poland) | pl-PL | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Portuguese (Brazil) | pt-BR | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Portuguese (Portugal) | pt-PT | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Romanian (Romania) | ro-RO | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Russian (Russian) | ru-RU | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Serbian (Serbia) | sr-RS | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Sinhala (Sri Lanka) | si-LK | ✓* | | ✓* | | | | ✓* | | ✓* +Slovak (Slovakia) | sk-SK | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Slovenian (Slovenia) | sl-SI | ✓* | | ✓* | | | | ✓* | | ✓* +Somali (Somalia) | so-SO | ✓* | | ✓* | | | | ✓* | | ✓* +Spanish (Spain) | es-ES | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Spanish (US) | es-US | ✓ | ✓ | ✓ | ✓ | ✓ | | ✓ | | ✓ +Sundanese (Sudan) | su-ID | ✓* | | ✓* | | | | ✓* | | +Swedish (Sweden) | sv-SE | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Tagalog/Filipino (Philippines) | tl-PH | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Telugu (India) | te-IN | ✓* | | ✓* | | | | ✓* | | +Thai (Thailand) | th-TH | ✓* | ✓* | ✓* | | | | ✓* | | +Turkish (Turkey) | tr-TR | ✓* | | ✓* | | | | ✓* | | ✓* +Ukrainian (Ukraine) | uk-UA | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Vietnamese (Vietnam) | vi-VN | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Zulu (South Africa) | zu-ZA | ✓* | | ✓* | | | | ✓* | | ✓* @@ -230 +230 @@ Zulu | ✓* | | ✓* | | | | ✓* | | ✓* -###### Languages supported for Amazon Q in Connect agent assistance use cases: + * **Languages supported for Amazon Q in Connect agent assistance use cases - English only** : Amazon Q in Connect automatically detects customer intent during calls and chats using conversational analytics and natural language understanding (NLU). It then provides agents with immediate, real-time generative responses and suggested actions. @@ -232 +232 @@ Zulu | ✓* | | ✓* | | | | ✓* | | ✓* - * **English only** : Amazon Q in Connect automatically detects customer intent during calls and chats using conversational analytics and natural language understanding (NLU). It then provides agents with immediate, real-time generative responses and suggested actions. + * Amazon Q in Connect guardrails supports the same languages as Amazon Bedrock guardrails: English, French, and Spanish in natural language. Evaluating text content in other languages will be ineffective.