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AWS workspaces documentation change

Service: workspaces · 2025-04-23 · Documentation low

File: workspaces/latest/adminguide/amazon-workspaces-troubleshooting.md

Summary

Added note about Ubuntu username conflict causing Gnome crashes

Security assessment

Addresses a usability/configuration issue rather than a security vulnerability.

Diff

diff --git a/workspaces/latest/adminguide/amazon-workspaces-troubleshooting.md b/workspaces/latest/adminguide/amazon-workspaces-troubleshooting.md
index 468ee0eb3..1600bba0f 100644
--- a//workspaces/latest/adminguide/amazon-workspaces-troubleshooting.md
+++ b//workspaces/latest/adminguide/amazon-workspaces-troubleshooting.md
@@ -394,0 +395,2 @@ The following information can help you troubleshoot specific issues with your Wo
+  * Gnome crashes on WorkSpaces Ubuntu bundles after login
+
@@ -1238,0 +1241,4 @@ Your user might be using software that is known to cause issues to the network i
+### Gnome crashes on WorkSpaces Ubuntu bundles after login
+
+If a WorkSpace is launched using the `ubuntu` username, there will be conflicts with the `ubuntu` user that exists by default. This will cause crashes in Gnome and potentially other degraded performance. To avoid this issue, don't specify the `ubuntu` username when provisioning Ubuntu WorkSpaces.
+