AWS connect documentation change
Summary
Expanded documentation for evaluation form permissions with detailed breakdown of View/Create/Edit/Delete capabilities
Security assessment
Adds clarification about existing security controls (permission granularity) but does not address a specific security vulnerability. Improves documentation of security-related access controls without introducing new security features
Diff
diff --git a/connect/latest/adminguide/evaluation-forms-permissions.md b/connect/latest/adminguide/evaluation-forms-permissions.md index cc924c3da..f72cb597c 100644 --- a//connect/latest/adminguide/evaluation-forms-permissions.md +++ b//connect/latest/adminguide/evaluation-forms-permissions.md @@ -9 +9,11 @@ To allow users to create, automate, and access evaluation forms, assign the foll - * **Evaluation forms - perform evaluations** : Allows a user, such as a Quality Assurance team member, to use an evaluation form to review a contact. For an example image, see [Evaluate contact center agent performance in Amazon Connect](./evaluations.html). Allows them to [search](./search-evaluations.html) evaluations by evaluation form, score, last updated date/range, evaluator, and status. Allows them to view the evaluation form audit trail. + * **Evaluation forms - perform evaluations** : Allows a user, such as a Quality Assurance team member, to use an evaluation form to review a contact. For an example image, see [Evaluate contact center agent performance in Amazon Connect](./evaluations.html). + +This permission allows users to [search](./search-evaluations.html) evaluations by evaluation form, score, last updated date/range, evaluator, and status. It also allows them to view the evaluation form audit trail. + + * **View** permissions enable users to view submitted evaluations. You can grant this permissions to users who perform evaluations (such as managers) and users (such as agents) who need to view evaluations. + + * **Create** permissions enable users to create new evaluations, view and edit draft evaluations. + + * **Edit** permissions enable users to edit submitted evaluations. + + * **Delete** permissions enable users to delete both draft and submitted evaluations.