AWS connect documentation change

Service: connect · 2025-04-18 · Documentation low

File: connect/latest/adminguide/ctr-data-model.md

Summary

Added SentimentConfiguration section to contact data model

Security assessment

New feature documentation for sentiment analysis configuration without security aspects

Diff

diff --git a/connect/latest/adminguide/ctr-data-model.md b/connect/latest/adminguide/ctr-data-model.md
index c55bc08b1..5b41a9bae 100644
--- a//connect/latest/adminguide/ctr-data-model.md
+++ b//connect/latest/adminguide/ctr-data-model.md
@@ -5 +5 @@
-Important things to knowAgentAgentHierarchyGroupAgentHierarchyGroupsAttributeConditionContactDetailsContactTraceRecordContactLensConversationalAnalyticsConfigurationChannelConfigurationAnalyticsModesRedactionConfigurationEntitiesSummaryConfigurationSummaryModesDeviceInfo DisconnectDetailsEndpointExpiryExpressionExternalThirdPartyContactEvaluationsMediaStreamQualityMetrics AgentQualityMetrics CustomerQualityMetrics AudioQualityMetricsInfo QueueInfoRecordingInfoRecordingsInfoReferencesRoutingCriteriaRoutingProfileStateTransitionsStepsVoiceIdResultWisdomInfoAuthenticationFraudDetectionHow to identify abandoned contacts
+Important things to knowAgentAgentHierarchyGroupAgentHierarchyGroupsAttributeConditionContactDetailsContactTraceRecordContactLensConversationalAnalyticsConfigurationChannelConfigurationAnalyticsModesRedactionConfigurationSentimentConfigurationEntitiesSummaryConfigurationSummaryModesDeviceInfo DisconnectDetailsEndpointExpiryExpressionExternalThirdPartyContactEvaluationsMediaStreamQualityMetrics AgentQualityMetrics CustomerQualityMetrics AudioQualityMetricsInfo QueueInfoRecordingInfoRecordingsInfoReferencesRoutingCriteriaRoutingProfileStateTransitionsStepsVoiceIdResultWisdomInfoAuthenticationFraudDetectionHow to identify abandoned contacts
@@ -939,0 +940,7 @@ Type: RedactionConfiguration
+**SentimentConfiguration**
+    
+
+Sentiment configuration for the contact.
+
+Type: SentimentConfiguration
+
@@ -1010,0 +1018,13 @@ Valid values: `PII ` | `EntityType`
+## SentimentConfiguration
+
+Sentiment configuration for the contact.
+
+**Behavior**
+    
+
+Indicates whether sentiment analysis is enabled or disabled for contacts, default value is `Enable`. 
+
+Type: String
+
+Valid values: `Enable` | `Disable`
+