AWS connect documentation change
Summary
Added April 2025 updates section about SLA tracking in Amazon Connect Cases
Security assessment
New feature documentation for SLA management without security-specific content
Diff
diff --git a/connect/latest/adminguide/amazon-connect-release-notes.md b/connect/latest/adminguide/amazon-connect-release-notes.md index 96cf2a975..5f662a5f4 100644 --- a//connect/latest/adminguide/amazon-connect-release-notes.md +++ b//connect/latest/adminguide/amazon-connect-release-notes.md @@ -5 +5 @@ -March 2025 UpdatesFebruary 2025 UpdatesJanuary 2025 UpdatesEarlier Updates +April 2025 UpdatesMarch 2025 UpdatesFebruary 2025 UpdatesJanuary 2025 UpdatesEarlier Updates @@ -10,0 +11,6 @@ We recommend subscribing to the RSS feed so updates to these notes are delivered +## April 2025 Updates + +### Track and meet service level agreements (SLAs) on cases + +Amazon Connect Cases provides capabilities to help contact centers track and meet service level agreements (SLAs) on cases. Using the Amazon Connect admin website, admins can set up SLA rules based on case attributes and configure target statuses and resolution times without having to write code. Agents and managers can view the real-time SLA status directly in their case list view to prioritize urgent work, while admins can create rules to automatically escalate cases when SLAs are not met. For more information, see [How SLAs work in Amazon Connect Cases](./cases-sla.html). +