AWS connect documentation change
Summary
Updated Contact Lens analytics documentation with clarified sentiment analysis enablement logic and UI examples
Security assessment
Improves feature documentation clarity but does not address security controls or vulnerabilities
Diff
diff --git a/connect/latest/adminguide/enable-analytics.md b/connect/latest/adminguide/enable-analytics.md index 8caa74782..dea2649c6 100644 --- a//connect/latest/adminguide/enable-analytics.md +++ b//connect/latest/adminguide/enable-analytics.md @@ -59 +59 @@ For [queue-to-queue transfers](./queue-to-queue-transfer.html) the configuration - * When you select **Enable Contact Lens conversational analytics** in the [Set recording and analytics behavior](./set-recording-behavior.html) block, you must choose to enable speech or chat analytics. Otherwise, your flow will display an error when you publish it. + * When you choose a language that is supported by sentiment analysis, AND select **Enable Contact Lens speech analytics** or **Enable chat analytics** in the [Set recording and analytics behavior](./set-recording-behavior.html) block, sentiment analysis is enabled by default. You can choose to disable sentiment analysis. @@ -188 +188 @@ For the location of redacted files and examples, see [Output file locations](./e -Disabling Sentiment analysis will suppress sentiment for both agent and customer for the contact for both Amazon Connect Voice and Amazon Connect Chat contacts. You can turn off this feature by deselecting **Enable Sentiment Analysis**. +When you choose a language that is supported by sentiment analysis, AND choose **Enable speech analytics** or **Enable chat analytics** , sentiment analysis is enabled by default for all agents and customers. For a list of languages supported by sentiment analysis, see [Amazon Connect Contact Lens](./supported-languages.html#supported-languages-contact-lens). @@ -190 +190,11 @@ Disabling Sentiment analysis will suppress sentiment for both agent and customer - +The following image shows the sentiment analysis option is enabled on the **Set recording and analytics behavior** block. + + + +The following image shows a language that is not supported by sentiment analysis. We recommend opening the **Sentiment** section to verify whether it is enabled or disabled. + + + +To disable sentiment analysis for all agents and customers, deselect the **Enable Sentiment Analysis** option, as shown in the following image. + +