AWS connect documentation change
Summary
Updated language support table with added languages, modified feature availability checkmarks, and restructured columns (removed 'Key highlights'/'Theme detection', added new language entries)
Security assessment
Changes focus on expanding language support and feature compatibility updates. While 'Redaction' (a security feature) remains present, there's no evidence of addressing specific vulnerabilities or adding new security documentation. Updates reflect general feature availability adjustments rather than security fixes.
Diff
diff --git a/connect/latest/adminguide/supported-languages.md b/connect/latest/adminguide/supported-languages.md index 30ddd85d9..185a66beb 100644 --- a/connect/latest/adminguide/supported-languages.md +++ b/connect/latest/adminguide/supported-languages.md @@ -131,35 +131,69 @@ Quick responses for chat and email contacts are available in English. -Languages | Post-call analytics | Real-time call analytics | Chat analytics | Sentiment analysis | Redaction | Gen AI Post-contact summaries | Key highlights | Performance evaluations | Gen AI evaluations | Pattern match languages | Theme detection ----|---|---|---|---|---|---|---|---|---|---|--- -Arabic (Gulf) | ✓ | | ✓ | ✓ | | | | ✓ | | ✓ | -Catalan | ✓* | | | | | | | ✓ | | ✓ | -Danish | ✓* | | | | | | | ✓ | | ✓ | -Dutch | ✓* | | | | | | | ✓ | | ✓ | -English (Australia) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (Great Britain) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (New Zealand) | ✓ | | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (South Africa) | ✓ | | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (United States) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (India) | ✓ | | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (Ireland) | ✓ | | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (Scotland) | ✓ | | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (Wales) | ✓ | | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -Finnish | ✓* | | | | | | | ✓ | | ✓ | -French (Canada) | ✓ | ✓ | ✓ | ✓ | | | | ✓ | | ✓ | -French (France) | ✓ | ✓ | ✓ | ✓ | | | | ✓ | | ✓ | -German (Germany) | ✓ | ✓ | ✓ | ✓ | | | | ✓ | | ✓ | -German (Switzerland) | ✓ | | ✓ | ✓ | | | | ✓ | | ✓ | -Hindi (India) | ✓ | | ✓ | ✓ | | | | ✓ | | ✓ | -Indonesian | ✓* | | | | | | | ✓ | | ✓ | -Italian | ✓ | ✓ | ✓ | ✓ | | | | ✓ | | ✓ | -Japanese | ✓ | ✓ | ✓ | ✓ | | | | ✓ | | ✓ | -Korean (South Korea) | ✓ | ✓ | ✓ | ✓ | | | | ✓ | | ✓ | -Malay | ✓* | | | | | | | ✓ | | ✓ | -Mandarin (Mainland China) | ✓ | ✓ | ✓ | ✓ | | | | ✓ | | ✓ | -Norwegian | ✓* | | | | | | | ✓ | | ✓ | -Polish | ✓* | | | | | | | ✓ | | ✓ | -Portuguese (Brazil) | ✓ | ✓ | ✓ | ✓ | | | | ✓ | | ✓ | -Portuguese (Portugal) | ✓ | | ✓ | ✓ | | | | ✓ | | ✓ | -Spanish (Spain) | ✓ | | ✓ | ✓ | | | | ✓ | | ✓ | -Spanish (United States) | ✓ | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ | -Swedish | ✓* | | | | | | | ✓ | | ✓ | -Tagalog/Filipino | ✓* | | | | | | | ✓ | | ✓ | +Languages | Post-call analytics | Real-time call analytics | Chat analytics | Sentiment analysis | Redaction | Gen AI Post-contact summaries | Performance evaluations | Gen AI evaluations | Pattern match languages +---|---|---|---|---|---|---|---|---|--- +Afrikaans | ✓* | | ✓ | | | | ✓* | | ✓* +Arabic (Gulf) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Arabic (Modern Standard) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Bengali | ✓* | | ✓* | | | | ✓* | | ✓* +Bosnian | ✓* | | ✓* | | | | ✓* | | ✓* +Bulgarian | ✓* | | ✓* | | | | ✓* | | ✓* +Catalan | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Croatian | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Czech | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Chinese (Cantonese) | | | ✓ | | | | ✓ | | ✓ +Danish | ✓* | ✓* | ✓* | | | | ✓ | | ✓ +Dutch | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +English (Australia) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (Great Britain) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (New Zealand) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (South Africa) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (United States) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (India) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (Ireland) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (Scotland) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (Wales) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +Estonia | ✓ | | ✓ | | | | ✓ | | ✓ +Farsi | ✓ | ✓ | ✓ | | | | ✓ | | ✓ +Finnish | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +French (Canada) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +French (France) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Galician | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Greek | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +German (Germany) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +German (Switzerland) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Hebrew | ✓ | ✓ | ✓ | | | | ✓ | | ✓ +Hindi (India) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Hungarian | ✓* | | ✓* | | | | ✓* | | ✓* +Indonesian | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Italian | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Japanese | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Kannada | ✓* | | ✓* | | | | ✓* | | ✓* +Korean (South Korea) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Latvian | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Lithuanian | ✓ | | ✓ | | | | ✓ | | ✓ +Macedonian | ✓* | | ✓* | | | | ✓* | | ✓* +Malay | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Malayalam | ✓* | | ✓* | | | | ✓* | | ✓* +Marathi | ✓* | | ✓* | | | | ✓* | | ✓ +Mandarin (Mainland China) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Norwegian | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Polish | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Portuguese (Brazil) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Portuguese (Portugal) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Romanian | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Russian | ✓ | ✓ | ✓ | | | | ✓ | | ✓ +Serbian | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Sinhala | ✓* | | ✓* | | | | ✓* | | ✓* +Slovak | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Slovenian | ✓* | | ✓* | | | | ✓* | | ✓* +Somali | ✓ | | ✓ | | | | ✓ | | ✓ +Spanish (Spain) | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ +Spanish (United States) | ✓ | ✓ | ✓ | ✓ | ✓ | | ✓ | | ✓ +Sundanese | ✓* | | ✓* | | | | ✓* | | +Swedish | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Tagalog/Filipino | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Telugu | ✓ | | ✓ | | | | ✓ | | +Thai | ✓ | ✓ | ✓ | | | | ✓ | | +Turkish | ✓ | | ✓ | | | | ✓ | | ✓ +Ukranian | ✓* | ✓* | ✓* | | | | ✓* | | ✓* +Vietnamese | ✓ | ✓ | ✓ | | | | ✓ | | ✓ +Zulu | ✓* | | ✓* | | | | ✓* | | ✓*