AWS connect documentation change
Summary
Restructured analytics capabilities table and merged contact search/screen recording sections into a unified table format. Added phone number support note for Africa (Cape Town) region.
Security assessment
Changes involve feature availability updates and table reorganization without any security context or references to vulnerabilities.
Diff
diff --git a/connect/latest/adminguide/regions.md b/connect/latest/adminguide/regions.md index 801ca6663..fca83b679 100644 --- a/connect/latest/adminguide/regions.md +++ b/connect/latest/adminguide/regions.md @@ -267,31 +267,13 @@ Europe (London) | eu-west-2 | contact-lens.eu-west-2.amazonaws.com | HTTPS -#### Analytics capabilities - -Region | Generative AI-powered contact categorization | Generative AI-powered post-contact summaries | Post-call analytics | Post-chat analytics | Real-time call analytics | Theme detection | Extended language support ----|---|---|---|---|---|---|--- -US East (N. Virginia) | Yes | Yes | Yes | Yes | Yes | Yes | Yes -US West (Oregon) | Yes | Yes | Yes | Yes | Yes | Yes | Yes -Africa (Cape Town) | - | - | Yes | Yes | - | - | Yes -Asia Pacific (Seoul) | - | - | Yes | Yes | Yes | Yes | Yes -Asia Pacific (Singapore) | - | Yes | Yes | Yes | Yes | Yes | Yes -Asia Pacific (Sydney) | Yes | Yes | Yes | Yes | Yes | Yes | Yes -Asia Pacific (Tokyo) | Yes | Yes | Yes | Yes | Yes | Yes | Yes -Canada (Central) | Yes | Yes | Yes | Yes | Yes | Yes | Yes -Europe (Frankfurt) | - | - | Yes | Yes | Yes | Yes | Yes -Europe (London) | Yes | Yes | Yes | Yes | Yes | Yes | Yes -AWS GovCloud (US-West) | - | - | - | - | - | - | - - -#### Contact search, screen recording, and performance evaluations - -Region | Contact search | Screen recording | Performance evaluations | Generative AI-powered performance evaluations ----|---|---|---|--- -US East (N. Virginia) | Yes | Yes | Yes | Yes -US West (Oregon) | Yes | Yes | Yes | Yes -Africa (Cape Town) | Yes | Yes | Yes | - -Asia Pacific (Seoul) | Yes | Yes | Yes | - -Asia Pacific (Singapore) | Yes | Yes | Yes | Yes -Asia Pacific (Sydney) | Yes | Yes | Yes | Yes -Asia Pacific (Tokyo) | Yes | Yes | Yes | Yes -Canada (Central) | Yes | Yes | Yes | Yes -Europe (Frankfurt) | Yes | Yes | Yes | Yes -Europe (London) | Yes | Yes | Yes | Yes -AWS GovCloud (US-West) | Yes | Yes | - | - +Region Name | Generative AI-powered contact categorization | Generative AI-powered post-contact summaries | Post-call analytics | Post-chat analytics | Real-time call analytics | Performance evaluations | Generative AI-powered performance evaluations | Screen recording | Theme detection +---|---|---|---|---|---|---|---|---|--- +US East (N. Virginia) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +US West (Oregon) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +Africa (Cape Town) | \- | \- | Yes | Yes | \- | Yes | \- | Yes | \- +Asia Pacific (Seoul) | Yes | Yes | Yes | Yes | Yes | Yes | \- | Yes | Yes +Asia Pacific (Singapore) | \- | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +Asia Pacific (Sydney) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +Asia Pacific (Tokyo) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +Canada (Central) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +Europe (Frankfurt) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +Europe (London) | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes +AWS GovCloud (US-West) | \- | \- | \- | \- | \- | \- | \- | Yes | \- @@ -496,0 +479,2 @@ The phone numbers that outbound campaigns can call are based on the AWS Region w + * From instances created in Africa (Cape Town) you can call all phone numbers that are based in South Africa. +