AWS connect documentation change
Summary
Added documentation section for disabling sentiment analysis feature
Security assessment
While sentiment analysis relates to data processing, the change documents feature control rather than addressing security vulnerabilities or introducing security features.
Diff
diff --git a/connect/latest/adminguide/enable-analytics.md b/connect/latest/adminguide/enable-analytics.md index 3f7a00a00..8caa74782 100644 --- a/connect/latest/adminguide/enable-analytics.md +++ b/connect/latest/adminguide/enable-analytics.md @@ -5 +5 @@ -Important things to knowEnable Contact Lens for your Amazon Connect instanceEnable call recording and speech analyticsEnable chat analyticsEnable redactionReview redaction for accuracyDynamically enable redaction based on the customer's languageDesign a flow for key highlightsWhat if the flow block fails to enable conversational analytics?Multi-party calls +Important things to knowEnable Contact Lens for your Amazon Connect instanceEnable call recording and speech analyticsEnable chat analyticsEnable redactionReview redaction for accuracyDisable sentiment analysisDynamically enable redaction based on the customer's languageDesign a flow for key highlightsWhat if the flow block fails to enable conversational analytics?Multi-party calls @@ -37,0 +38,2 @@ The procedures in this topic describe the steps to enable conversational analyti + * Disable sentiment analysis + @@ -183,0 +186,6 @@ For the location of redacted files and examples, see [Output file locations](./e +## Disable sentiment analysis + +Disabling Sentiment analysis will suppress sentiment for both agent and customer for the contact for both Amazon Connect Voice and Amazon Connect Chat contacts. You can turn off this feature by deselecting **Enable Sentiment Analysis**. + + +