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AWS chatbot documentation change

Service: chatbot · 2025-04-01 · Documentation low

File: chatbot/latest/adminguide/chatbot-troubleshooting.md

Summary

Expanded throttling documentation to include Slack workspace-level limits and clarify interaction between Amazon Q Developer and Slack throttling

Security assessment

Change explains operational throttling limits rather than addressing security vulnerabilities. No evidence of security incident mitigation.

Diff

diff --git a/chatbot/latest/adminguide/chatbot-troubleshooting.md b/chatbot/latest/adminguide/chatbot-troubleshooting.md
index 725dfdcd1..d09f62f28 100644
--- a/chatbot/latest/adminguide/chatbot-troubleshooting.md
+++ b/chatbot/latest/adminguide/chatbot-troubleshooting.md
@@ -60 +60,7 @@ Don't enable the **Enable raw message delivery** feature for any SNS topic subsc
-Amazon Q Developer allows for 10 events per second. If more than 10 events per second are received, any event above 10 is throttled.
+Events are throttled for the following reasons:
+
+    * Slack has throttling limits that are applied per workspace. Workspaces can have multiple channels, so it's easy to exceed the limit. For more information, see [Rate Limits](https://api.slack.com/apis/rate-limits).
+
+    * Amazon Q Developer allows for 10 events per second. If more than 10 events per second are received, any event above 10 is throttled.
+
+Even if Amazon Q Developer doesn't throttle the event while posting a message to Slack, Slack might because limits are applied at the workspace level.