AWS connect documentation change
Summary
Added pre-authorization requirements for mass notification campaigns
Security assessment
While the change introduces approval processes for high-volume campaigns, it focuses on operational controls and carrier network impact rather than addressing security vulnerabilities or documenting security features.
Diff
diff --git a/connect/latest/adminguide/enable-outbound-campaigns.md b/connect/latest/adminguide/enable-outbound-campaigns.md index 4af226842..17b93389a 100644 --- a/connect/latest/adminguide/enable-outbound-campaigns.md +++ b/connect/latest/adminguide/enable-outbound-campaigns.md @@ -13 +13,6 @@ This topic explains how to set up Amazon Connect outbound campaigns, a feature o -The phone numbers that outbound campaigns can call are based on the AWS Region where your Amazon Connect instance is created. For a list of AWS Regions and countries, see [Outbound campaigns](./regions.html#campaigns_region) in the _Availability of Amazon Connect services by Region_ topic. + * The phone numbers that outbound campaigns can call are based on the AWS Region where your Amazon Connect instance is created. For a list of AWS Regions and countries, see [Outbound campaigns](./regions.html#campaigns_region) in the _Availability of Amazon Connect services by Region_ topic. + + * To use Amazon Connect outbound campaigns for event-driven mass notifications, such as severe weather warnings, evacuation notices, disaster response communications, or utility disruptions impacting many thousands of customers, requires pre-authorization. While we may support these use-cases, they require additional technical validation due to their unique nature and implications, such as the impact on carrier networks for voice or SMS communications. If you need to implement such mass notification scenarios, you can submit a detailed description of your requirements through the quota increase request process in the [Amazon Connect service quotas section](https://docs.aws.amazon.com/general/latest/gr/connect_region.html#limits_amazon_connect) of the AWS General Reference guide. Additional charges may apply based on your location and anticipated notification volumes. This review process helps ensure the reliable delivery of these critical messages while maintaining service quality for all customers. + + +