AWS connect documentation change
Summary
Added documentation for new features: agent schedule adherence visualization and outbound campaign authorization process
Security assessment
Changes describe new operational features without addressing security vulnerabilities or introducing security controls. Mass notification process mentions authorization but focuses on operational approval rather than security mechanisms.
Diff
diff --git a/connect/latest/adminguide/amazon-connect-release-notes.md b/connect/latest/adminguide/amazon-connect-release-notes.md index bbd83dec3..67e61c9c5 100644 --- a/connect/latest/adminguide/amazon-connect-release-notes.md +++ b/connect/latest/adminguide/amazon-connect-release-notes.md @@ -12,0 +13,12 @@ We recommend subscribing to the RSS feed so updates to these notes are delivered +### View agents' adherence to their work schedules in a calendar view + +You can view adherence breaches by agent and day, for up to 90 days in the past, alongside their shifts. You can filter out minimal adherence breaches. This visualization allows you to immediately spot adherence breaches across your team, prioritize the most critical incidents, compare with past agent behavior, and take steps to address concerns with the agent. + +For more information, see [How supervisors view published schedules using the Amazon Connect admin website](./scheduling-view-schedule-supervisors.html). + +### Process to enable outbound campaigns for the purpose of event-driven mass notifications + +Amazon Connect outbound campaigns supports event-driven mass notifications, such as severe weather warnings, evacuation notices, disaster response communications, or utility disruptions impacting many thousands of customers with prior authorization and approval. Additional charges may apply based on your location and anticipated notification volumes. + +For more information, see [Set up Amazon Connect outbound campaigns](./enable-outbound-campaigns.html). +