AWS connect documentation change
Summary
Clarified PII redaction behavior when granular settings are selected for post-contact summaries
Security assessment
Explains how PII redaction works as a security feature, but does not address a specific vulnerability or incident
Diff
diff --git a/connect/latest/adminguide/view-generative-ai-contact-summaries.md b/connect/latest/adminguide/view-generative-ai-contact-summaries.md index 0ad59e97b..8e686030d 100644 --- a/connect/latest/adminguide/view-generative-ai-contact-summaries.md +++ b/connect/latest/adminguide/view-generative-ai-contact-summaries.md @@ -90 +90 @@ If you choose speech analytics, then choose either: - 3. If you choose redaction, the post-contact summary inherits the overall transcript redaction settings. If you choose granular settings, the post-contact summary still redacts all PII. + 3. Granular redaction is not supported for post-contact summary. When granular redaction is selected, post-contact summary redacts all PII identified in text and replaces it with a [PII] tag.