AWS connect medium security documentation change
Summary
Updated redaction support note and modified feature support table structure (added 'Performance evaluations' column, adjusted checkmarks for languages)
Security assessment
The change clarifies that redaction (a security feature for data protection) is not supported in real-time call analytics. This corrects prior documentation that may have misled users about security coverage, potentially addressing a security risk of unintended data exposure.
Diff
diff --git a/connect/latest/adminguide/supported-languages.md b/connect/latest/adminguide/supported-languages.md index 45a6f06a6..30ddd85d9 100644 --- a/connect/latest/adminguide/supported-languages.md +++ b/connect/latest/adminguide/supported-languages.md @@ -129,37 +129,37 @@ Quick responses for chat and email contacts are available in English. -** Redaction support is only for post-call/chat analytics and real-time chat. - -Languages | Post-call analytics | Real-time call analytics | Chat analytics | Sentiment analysis | Redaction | Gen AI Post-contact summaries | Key highlights | Gen AI evaluations | Pattern match languages | Theme detection ----|---|---|---|---|---|---|---|---|---|--- -Arabic (Gulf) | ✓ | | ✓ | ✓ | | | | | ✓ | -Catalan | ✓* | | | | | | | | ✓ | -Danish | ✓* | | | | | | | | ✓ | -Dutch | ✓* | | | | | | | | ✓ | -English (Australia) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (Great Britain) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (New Zealand) | ✓ | | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (South Africa) | ✓ | | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (United States) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (India) | ✓ | | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (Ireland) | ✓ | | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (Scotland) | ✓ | | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -English (Wales) | ✓ | | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ -Finnish | ✓* | | | | | | | | ✓ | -French (Canada) | ✓ | ✓ | ✓ | ✓ | | | | | ✓ | -French (France) | ✓ | ✓ | ✓ | ✓ | | | | | ✓ | -German (Germany) | ✓ | ✓ | ✓ | ✓ | | | | | ✓ | -German (Switzerland) | ✓ | | ✓ | ✓ | | | | | ✓ | -Hindi (India) | ✓ | | | ✓ | | | | | ✓ | -Indonesian | ✓* | | | | | | | | ✓ | -Italian | ✓ | ✓ | ✓ | ✓ | | | | | ✓ | -Japanese | ✓ | ✓ | ✓ | ✓ | | | | | ✓ | -Korean (South Korea) | ✓ | ✓ | ✓ | ✓ | | | | | ✓ | -Malay | ✓* | | | | | | | | ✓ | -Mandarin (Mainland China) | ✓ | ✓ | ✓ | ✓ | | | | | ✓ | -Norwegian | ✓* | | | | | | | | ✓ | -Polish | ✓* | | | | | | | | ✓ | -Portuguese (Brazil) | ✓ | ✓ | ✓ | ✓ | | | | | ✓ | -Portuguese (Portugal) | ✓ | | ✓ | ✓ | | | | | ✓ | -Spanish (Spain) | ✓ | | ✓ | ✓ | | | | | ✓ | -Spanish (United States) | ✓ | ✓ | ✓ | ✓ | ✓ | | | | ✓ | -Swedish | ✓* | | | | | | | | ✓ | -Tagalog/Filipino | ✓* | | | | | | | | ✓ | +** Redaction support is only for post-call analytics and chat analytics. It is not supported for real-time call analytics. + +Languages | Post-call analytics | Real-time call analytics | Chat analytics | Sentiment analysis | Redaction | Gen AI Post-contact summaries | Key highlights | Performance evaluations | Gen AI evaluations | Pattern match languages | Theme detection +---|---|---|---|---|---|---|---|---|---|---|--- +Arabic (Gulf) | ✓ | | ✓ | ✓ | | | | ✓ | | ✓ | +Catalan | ✓* | | | | | | | ✓ | | ✓ | +Danish | ✓* | | | | | | | ✓ | | ✓ | +Dutch | ✓* | | | | | | | ✓ | | ✓ | +English (Australia) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (Great Britain) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (New Zealand) | ✓ | | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (South Africa) | ✓ | | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (United States) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (India) | ✓ | | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (Ireland) | ✓ | | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (Scotland) | ✓ | | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +English (Wales) | ✓ | | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ +Finnish | ✓* | | | | | | | ✓ | | ✓ | +French (Canada) | ✓ | ✓ | ✓ | ✓ | | | | ✓ | | ✓ | +French (France) | ✓ | ✓ | ✓ | ✓ | | | | ✓ | | ✓ | +German (Germany) | ✓ | ✓ | ✓ | ✓ | | | | ✓ | | ✓ | +German (Switzerland) | ✓ | | ✓ | ✓ | | | | ✓ | | ✓ | +Hindi (India) | ✓ | | ✓ | ✓ | | | | ✓ | | ✓ | +Indonesian | ✓* | | | | | | | ✓ | | ✓ | +Italian | ✓ | ✓ | ✓ | ✓ | | | | ✓ | | ✓ | +Japanese | ✓ | ✓ | ✓ | ✓ | | | | ✓ | | ✓ | +Korean (South Korea) | ✓ | ✓ | ✓ | ✓ | | | | ✓ | | ✓ | +Malay | ✓* | | | | | | | ✓ | | ✓ | +Mandarin (Mainland China) | ✓ | ✓ | ✓ | ✓ | | | | ✓ | | ✓ | +Norwegian | ✓* | | | | | | | ✓ | | ✓ | +Polish | ✓* | | | | | | | ✓ | | ✓ | +Portuguese (Brazil) | ✓ | ✓ | ✓ | ✓ | | | | ✓ | | ✓ | +Portuguese (Portugal) | ✓ | | ✓ | ✓ | | | | ✓ | | ✓ | +Spanish (Spain) | ✓ | | ✓ | ✓ | | | | ✓ | | ✓ | +Spanish (United States) | ✓ | ✓ | ✓ | ✓ | ✓ | | | ✓ | | ✓ | +Swedish | ✓* | | | | | | | ✓ | | ✓ | +Tagalog/Filipino | ✓* | | | | | | | ✓ | | ✓ |